"Corporate customers object to American Airlines decision." Is this even news anymore? This week's disclosure that the carrier will crack down on automated rebooking when fares drop casts uncertainty over a spend management practice widely used by corporates and travel management companies.
On May 1, AA published revised agreements governing travel agency relationships, with updated policies taking effect June 1. The airline called "automated reshopping (whether conducted by agent itself or through a third party that is authorized, enabled or assisted by agent)" a prohibited, "abusive" practice. American may issue debit memos, remove content or . . .
