New Client Database Could Alter American Express Global Business Travel’s Integration With Booking Tools

American Express Global Business Travel is planning a new client database that could change how booking tools, agents and mobile devices connect. Benefits would include a more consistent traveler experience and improved travel disruption management.

This repository of client policies and preferences is the top priority in a tech vision that the company expects to nail down by the end of the second quarter. New products and services will emerge this year, but execution of the bigger plan could take longer. "My experience is that you never do complicated core systems in less than one year," said new GBT chief . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.