American Express Global Business Travel is planning a new client database that could change how booking tools, agents and mobile devices connect. Benefits would include a more consistent traveler experience and improved travel disruption management.
This repository of client policies and preferences is the top priority in a tech vision that the company expects to nail down by the end of the second quarter. New products and services will emerge this year, but execution of the bigger plan could take longer. "My experience is that you never do complicated core systems in less than one year," said new GBT chief . . .