That American Express Global Business Travel was growing relative to competitors was obvious before 2019. However, the presentation of numbers revealed on Friday that included recent acquisitions as though they were part of the group that full year crystalized for many industry observers the advantage that GBT's scale is poised to deliver. That advantage will mean more revenue from suppliers, but they said it also stands to benefit clients of all sizes if it's handled right.
Interviewed during the past few days, 10 suppliers, consultants and former travel management company execs opined on GBT's . . .