American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email.
The discussion about how businesses pay TMCs intensified since coronavirus-driven business travel lockdowns began in March. Because many TMCs did not charge discretely for cancellations and other kinds of support, agents were working for nothing.
“Lockdown was a particularly intense period . . .