Chicago — The largest travel management company is not acquiescing to Lufthansa Group's distribution strategy.
According to American Express Global Business Travel executives, the airline company refuses to support what corporate customers need, particularly comparison shopping. That sets it apart from other airlines which, while pushing forward on new means of distribution, took actions to support efficiency and price assurance in corporate travel.
"Our corporate customers expect us to provide confidence that we are getting them the best options to manage their programs, so we have attempted to work in one-on-one . . .