American Express Global Business Travel Execs: Global Corporate Clients Are Increasingly Concerned About Lufthansa’s Intransigence

Chicago — The largest travel management company is not acquiescing to Lufthansa Group's distribution strategy.

According to American Express Global Business Travel executives, the airline company refuses to support what corporate customers need, particularly comparison shopping. That sets it apart from other airlines which, while pushing forward on new means of distribution, took actions to support efficiency and price assurance in corporate travel.

"Our corporate customers expect us to provide confidence that we are getting them the best options to manage their programs, so we have attempted to work in one-on-one . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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Chris Dane
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Chris Dane

And they (Lufthansa) will never get it unless they feel it through loss of revenue and share. They are committed to this path unless they see otherwise. Kind of like the weather, everyone talks about it, but nobody does anything about it!