American Express Global Business Travel continues to charge clients an extra $10 for bookings made with Southwest Airlines even though the carrier expanded its participation in global distribution systems. According to the world's largest travel management company, a substantial number of Southwest fares and related services that clients want require extra work. Officials at the airline disputed GBT's take.
The lack of GDS participation was one aspect of GBT's rationale for considering Southwest an airline that did not support standard processes when it introduced . . .