Many software builders during the past several years moved toward a development process that involves clients in more steps along the way. This "agile" method allows them to prove the utility of smaller components of the technology, avoiding the commitment involved with major releases. This can increase speed to market for top-of-the-list features.

Carlson Wagonlit Travel shifted to this approach starting last year. Now clients will see shorter development cycles and more frequent informational updates. With mobile, for example, customers this year can expect quarterly communications about the development roadmap. They should see the next bulletin in . . .

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