Arlene Coyle is SVP commercial at Amadeus IT Group. She has been in the managed travel and technology industry for over 20 years. Her career has taken her from Amadeus to the world’s leading travel management companies and back. Her focus has always been on client-facing roles. Arlene has authored a number of blogs and whitepapers on managed travel. She is an advocate of how the individual — led by technology, convenience and lack of time — will play a key role in managed travel of the future. Arlene holds a Bachelors with Honours in Modern Languages, a Masters in Strategic Marketing and a diploma in Leadership and Innovation from IESE. She loves music, books, travel and technology. Arlene is active on LinkedIn and loves to give opinions on various industry topics.