Based on feedback from corporate clients, travel agencies and a couple of old friends, American Airlines will reactivate the Corporate Experience program on Oct. 10, providing preferred seats at no fee and priority check-in, security screening, boarding and disruption recovery. According to a Wednesday message to…
The concept of “lowest logical fare” has always been open to interpretation. Traditionally, it’s the cheapest, in-policy fare returned when the traveler or travel agent searches in a booking system. But various market dynamics are making it harder to pin down, prompting industry professionals to…
Partnership Travel Consulting launched auditing services to ensure corporate clients are getting the lowest fare offers, comparing ticketed fares with what’s on carrier websites, booking negotiated corporate hotel rates and adding lodging to air bookings.PTC partnered with three firms to deliver these and other related…
Plaintiffs in several class-action lawsuits filed over the past 18 months accused hotel chains and third-party intermediaries, including STR and Amadeus, of conspiring to raise room rates. Some of them alleged anticompetitive effects from the use of sophisticated pricing algorithms. They also argued that the…
Transnational corporations want scale in their travel management providers, and it takes a lot to build that. Tech developers seek the same in their channel partners. After Spotnana’s ambitious owners bought Direct Travel, shoring up the global component makes perfect sense. There’s even a ready-made…
TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years.Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts…
Atlanta – ExxonMobil’s internal “Do The Math” campaign aims to optimize four aspects of traveler booking behavior: online booking adoption, lowest logical fare use, advance ticket purchasing and preferred hotel utilization. The company’s communications strategy, featuring extensive use of banner ads, was one of three…
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