[UPDATE, Nov. 24: Forecast data from American Express Global Business Travel is included.] [UPDATE, Oct. 1: Information from NYU’s outlook on expected hotel rate increases is included.] For 2016, corporate travel buyers should expect hotel rate growth in the low- to mid-single-digit percentages while airfares on average show little change. Those are the bottom-line conclusions forecast by BCD Travel’s Advito and, separately, Carlson…
[UPDATE, Nov. 2, 2017: We published new information related to this article here.] [UPDATE, March 8, 2017: Amadeus-connected travel agencies in Canada and the United States now can “seamlessly access and book” Air Canada’s Preferred and Advance paid seats, according to the global distribution system operator. Agents within their standard workflow can use seat maps furnished by Amadeus to sell…
Travel and Transport isn’t in the “mega” TMC category, but it’s big enough now for global aspirations beyond the Radius Travel network it has helped steer for more than 20 years. Investing in overseas markets is one way the Omaha, Neb.-based company is trying to control its future. So is building more proprietary systems, including an agent desktop and a business intelligence platform. After years of exploring agent desktops available from GDS companies and…
[UPDATE, Jan. 24, 2018: Delta Air Lines said it reached a new deal with American Airlines to handle customer reaccommodation during bad weather and other disruptions. “The new ticketing and baggage agreement will allow both carriers to rebook customers impacted by irregular operations on one another’s flights,” according to a Delta statement. A Delta official explained that the new deal…
As some Concur clients test the new version of its Messenger iOS app, released last month, Concur’s self-described “open” approach to integrating with travel risk management firms already includes five providers, but not some of the bigger names. In the making since Concur two years ago acquired messaging firm conTgo, the app is the mobile companion to Concur’s Messaging service. It’s not meant to be…
[UPDATE, Feb. 13, 2017: Hertz chief revenue officer Jeff Foland will leave the company on Feb. 28. The move will follow new CEO Kathryn Marinello’s plans for “structural changes in North America to facilitate her direct interaction with senior managers and to fast-track decision-making to accelerate performance improvement,” according to a Hertz financial filing. Marinello last month replaced John Tague…
As Lufthansa’s 16 euro fee for booking through global distribution channels apparently takes effect, some will seek a “loophole” by using partner codes. However, doing so can cause problems that call into question what the airline industry calls metal neutrality. Code shares within an airline joint venture provide many more travel options than a single carrier can with its own airplanes. Loyalty program point accrual…
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