In need of an image makeover, United Airlines opened the year by holding employees accountable for lagging customer service. New baseline standards developed last year measure frontline workers on courtesy, graciousness and consistency. United had been working with Forbes Travel Guide on standards for each…
Corporate cards with chips finally are coming to the United States en masse. How travel departments should deal with them depends on the circumstances. Chip cards requiring a PIN for authentication are more secure and more widely accepted globally than chip-and-signature cards. But many corporate program managers aren’t…
Some think an obvious consequence of dramatically lower fuel prices is lower airfares. But it’s not that simple. It may not even be likely. “Lower fuel prices translate into lower operating costs for airlines, and, sometimes, air carriers pass along these savings to travelers in the form of lower air ticket prices,” according to an…
When crude oil prices in 2008 peaked at around $140 a barrel, then-Continental Airlines president Jeff Smisek said oil and gas clients were “living large and flying all around the world up front and spending money like drunken sailors.” The global financial recession shortly thereafter…
Duty of care is a top priority for travel managers, and doing it right means complying with all local rules where employees travel. Legislation and labor codes with travel safety provisions exist in several countries, including China, France, the Netherlands, Singapore, the United Kingdom and…
Small business programs can help companies without negotiating clout get something from travel suppliers in return for their business. But like anything else, they’re vulnerable to fraud if no one is minding the store. That’s the situation at shipbuilder Austal. A defense contractor with a U.S….
[UPDATE, Dec. 2: The U.S. District Court in New York hearing the case in March granted Altour’s motion to dismiss. In April, Planetarium appealed to the U.S. Court of Appeals for the Second Circuit. That court affirmed the district court’s judgment last month, finding that…
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