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How B2B Businesses Can Get Omnichannel Sales Right

Corporate travel professionals yearn for an omnichannel solution in booking and servicing, sometimes pointing to retail as a guide. “Buyers want it; sellers need it,” according to Harvard Business School professor Doug Chung, McKinsey & Company partners Isabel Huber and Jean-Charles Devignes, and McKinsey associate partner Tom Clauwaert. “It’s not trivial, but it’s not rocket…

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Remote Work Should Be (Mostly) Asynchronous

The return to business travel is seen as a function of the return to the office, but not everyone will come back. What does that mean for collaboration, training, productivity, stress and quality of work? Steve Glaveski, CEO of Collective Campus and author of “Time Rich: Do Your Best Work, Live Your Best Life,” argues…

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Elevate Employees, Don’t Eliminate Them

By Ryan W. Buell, a professor of business administration in the Technology and Operations Management Unit at Harvard Business School. A traumatic discontinuity like the Covid-19 pandemic presents an opportunity to reconnect — with family, friends, co-workers and even ourselves — on new terms. For businesses, this moment provides a chance to reimagine the role employees play…

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Entrepreneurs And The Truth

By Kyle Jensen, a senior lecturer and associate dean at the Yale School of Management, Tom Byers, a professor and chair in entrepreneurship at Stanford University’s School of Engineering, Laura Dunham, an associate dean of the Schulze School of Entrepreneurship and chair of the entrepreneurship department at the University of St. Thomas Opus College of…

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Your Company Needs A Digital Nomad Policy

By Miles Everson, chief executive officer at MBO Partners, and Emergent Research’s Steve King and Carolyn Ockels. In the months since the Covid-19 pandemic began, the dramatic and rapid shift to remote work has been perhaps the most potent trend affecting the way businesses operate. It’s been a particular boon to one growing group of…

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How Good Is Your Company At Change?

By David Michels, a partner in Bain & Company’s Tokyo office who leads the global change management and implementation practice, and Kevin Murphy, a partner in Bain’s Washington, D.C., office who leads the co-creation center of excellence. We talk to executives all the time, and no matter how we start out, we always end up…