Author: Harvard Business Review

Through its flagship magazine, books, and digital content and tools published on HBR.org, Harvard Business Review aims to provide professionals around the world with rigorous insights and best practices to help lead themselves and their organizations more effectively and to make a positive impact.

Exploring The Metaverse

According to a BCD Travel paper published last month, travel companies “cannot ignore” the metaverse and some already are engaging with it despite confusion, hype and skepticism. The report suggested travel managers may harness virtual reality to “inspect and experience the products they’re offering” to traveling employees, “steer traveler booking behaviors,” help relieve travel stress…

Is Your Hiring Process Costing You Talent?

The travel and hospitality sectors have been as hard-hit by the labor crunch as any. Across all industries, job seekers are looking for better wages, better benefits and better remote work options. They’re also losing patience with cumbersome hiring processes. Brad Chambers, global head of talent acquisition solutions at BTS, presents four questions hiring managers…

Why Becoming A Data-Driven Organization Is So Hard

There are so many ways for organizations to run into trouble in corporate travel that it’s especially painful when the damage is self-inflicted. Yet, that’s often what happens as a result of garbage data. In this paper, Randy Bean, founder and CEO of NewVantage Partners, shares insights about data management that could be useful for…

Rethinking Your Approach To The Employee Experience

According to research, employee engagement has been flat for years, affecting recruitment and retention. This has been a big topic in travel management lately as organizations try to craft policies and programs that keep workers productive and comfortable while on the road. In general, according to this article from Harvard Business Review, companies should focus…

5 Challenges Of Hybrid Work — And How To Overcome Them

The transition to work-from-home and now to hybrid work arrangements requires a cross-departmental effort. In some cases, travel management teams help coordinate with employees who are not always in the office. Helping to keep those employees engaged and effective means tackling challenges related to communications, coordination, connection, creativity and culture, according to this article by…

I Was A Manager In An Ageist Workplace

Travel sourcing manager-turned-career coach Lea McLeod told us last year that ageism was “alive and well in the job search market.” That also goes for the workplace generally. But even though it’s common, leaders can recognize and combat ageism to make organizations equitable, supportive and inclusive. In this article, Nicole D. Smith, editorial audience director…

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