Author: Jay Campbell

Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.
AA Cancels Plan To Name NDC-Adopting Travel Management Companies 
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AA Cancels Plan To Name NDC-Adopting Travel Management Companies 

One of the more brazen aspects of American Airlines’ plans was publicly naming the travel management companies that had reached certain booking thresholds using New Distribution Capability protocols. That’s off, too. According to sources, AA still intended to post the list as of last week despite CEO Robert Isom saying on May 29 that the loyalty-based aspects of the preferred…

Buyers, TMC Execs Await Improved American Airlines Deals
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Buyers, TMC Execs Await Improved American Airlines Deals

Two pillars of American Airlines’ Fall 2022 to Spring 2024 sales strategy were that it needed corporate travel volume less than before and that when corporates got discounts, they often failed to deliver the commensurate market share. The carrier found the first to be false. On the second, it will be hard-pressed to repair itself quickly enough to get a…

‘That’s Off’: AA Admits Failures, Employs Bain To Assess Damage As Raja Departs

‘That’s Off’: AA Admits Failures, Employs Bain To Assess Damage As Raja Departs

[UPDATE, May 30, 2024: An article published by Bloomberg said the Bain project uncovered criticism of former chief commercial officer Vasu Raja, suggesting the resulting report led to his dismissal.] American Airlines is doing a U-turn. Speaking Wednesday morning at an investor conference, CEO Robert Isom blamed revenue weakness on capacity planning that didn’t match demand and an off-base sales and distribution…

National Travel Doubles Down On Delta
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National Travel Doubles Down On Delta

Charleston, W.Va.-based National Travel is offering clients a unique rewards program, also available to other travel agencies, that multiplies travelers’ incentives when they book its hotel and car partners along with Delta flights. Created in conjunction with Delta’s SkyMiles for Business because “some business relationships stand apart from the rest,” the program grants points from National’s Travel Rewards for Business…

American Airlines: Raja ‘Not Leaving’
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American Airlines: Raja ‘Not Leaving’

[UPDATE, May 28, 2024: American Airlines announced that chief commercial officer Vasu Raja will leave the company in June. Vice chair and chief strategy officer Stephen Johnson will lead the commercial organization while the company searches for Raja’s successor.] [CORRECTION: American Airlines promoted four personnel in the revenue management and loyalty department. The figure initially…

Travel Management Companies Rethink Spotnana Following Direct Travel Buy
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Travel Management Companies Rethink Spotnana Following Direct Travel Buy

Direct Travel’s acquisition by investors led by Steve Singh is a bold move that comes with risks. Spotnana, in particular, already faced sticking points on the economics of collaboration with travel management companies. One of the largest TMCs familiar with those issues has called the Direct Travel buy a game changer. “They have moved, from our point of view, as…

Q&A: Travel Buyer Steven Mandelbaum
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Q&A: Travel Buyer Steven Mandelbaum

Steven Mandelbaum is senior vice president for business solutions at education consulting firm EAB, which he joined in 2000. He has managed travel throughout much of that time and now has responsibility for most internal operations, including technology, real estate, events, employee experience and strategic vendor partnerships. Travel represents about 20 percent of his job, but 80 percent of the…

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