Keeping its chief commercial officer’s word on plans for more incentives on “internet” bookings, American Airlines on Tuesday announced new conditions for customers to earn miles and points beginning with tickets issued May 1. They’ll earn when they book directly with AA or certain partners, book anywhere as an AAdvantage Business member or contracted corporate traveler, or ticket through “preferred”…
Serving people with disabilities may cost more for travel management companies, but two big ones said clients won’t be asked to cover that. CWT is poised to unveil a new accessibility program. American Express Global Business Travel announced one in December. Amex GBT director of global VIP strategy Penny Clauson runs her company’s service, which was created at the behest…
As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using Spotnana, she said, the error…
Emburse has a new CEO and an ambitious goal. Owned by private equity firm K1 Investment Management, the purveyor of expense and travel management products by Chrome River, Tripbam, the former Roadmap and other brands, on Monday announced that longtime technology industry leader Marne Martin replaced Eric Friedrichsen as CEO. Friedrichsen became a board member. Martin, who joined from software…
On Jan. 2, when some users tried to log in to SAP Concur for expense or travel, they encountered a “Sorry, something went wrong” error. Multiple services, also including invoicing, imaging and analysis/intelligence, suffered from degradation, according to the company’s status dashboard. SAP Concur was working to address a potentially serious issue, which it described to customers as a “session…
Geopolitical tensions, cybersecurity threats and the impact of climate change topped 2024 watchlists and predictions published during the past two months by several travel risk management providers. Even as armed conflict grows in multiple locations around the globe for the first time in decades, there’s also consensus that travel program managers should beware of domestic…
Europe’s largest airline, Ryanair, in mid-December announced a deal to directly distribute fares through SAP’s Concur Travel and TripLink. On top of an agreement implemented in May 2023 with Amadeus, and pre-existing participation with Sabre and Travelport, the arrangement positions the carrier to court frugal business travelers for its aggressive growth plans. Already a titan of commercial aviation, Ryanair aims…
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