[UPDATE, Aug. 30, 2016: American Express Global Business Travel today announced an agreement to acquire KDS and its Neo booking tech. The transaction is expected to close in the fourth quarter. More information here.] Former Carlson Wagonlit Travel CEO Doug Anderson has taken the same role at American Express Global Business Travel. According to a prepared statement, American Express Global Business Travel…
A few dozen companies committed to upholding European Union law when handling its citizens’ data under the new Privacy Shield framework created by the U.S. Department of Commerce and European Commission. One of them is travel management company World Travel Inc. of Pennsylvania. The framework may not be a permanent replacement for the Safe Harbor regime a European court dismantled…
Denver – A crew of Global Business Travel Association members seeking designation as Global Leadership Professionals last year set out to quantify managed travel’s impacts. Known as Team Value Quest, the group designed a 90-question survey tool that could be used to grade travel programs. In piloting with 32 organizations, the study squad determined that duty of care, hotels and…
It’s a classic tale of challenges and opportunities. And disclaimers. For when the three biggest travel management companies help clients use Airbnb, they say, they’re not endorsing it. Whether to use it is up to clients. TMCs are simply capturing data. Well, they might be marketing it, too. And they could soon be booking it. In any case, it will…
Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people. American Express Global Business Travel’s Evan Konwiser said business travel firms have the info to make AI useful. Others don’t. Among these data are user profiles, history, preferences and loyalty. Content, rates and negotiated contracts play a…
Monitoring the “dark web” for chatter to predict terrorist activity is expensive and largely the purview of law enforcement. Travel risk management startups, however, are developing technology to help clients more quickly respond to threatening incidents. It’s possible, for example, to issue tsunami alerts following an earthquake. Good intel can highlight areas with a higher likelihood of violence, preparing organizations…
Corporate booking tech developer NexTravel partnered with little-known travel management company W Travel to go after multinationals. Related to a provider of premium-class services to business travelers, W is investing to compete with the megas. NexTravel will retain other TMC partners, notably Atlas Travel and Technology Group. You will find bold proclamations in the NextTravel-W Travel announcement, but they’re just…
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