Author: Kathy Kent

Kathy Kent is senior consultant and GoldSpring Consulting. She has committed her entire career to the corporate travel industry. After quickly moving from entry-level to management positions, she joined Carlson Wagonlit Travel, where she spent 31 years in operational senior management. For the last 15 years, Kathy led the global implementation and client service configuration teams, where she insured the successful implementation and operational design of CWT's global and multinational clients, implementing over $10 billion in volume in more than 100 countries. Kathy's expertise in global capabilities, service configuration options and successful implementation processes has helped clients reach their service and savings objectives. Connect with her on LinkedIn.

Op Ed: GoldSpring Consulting On Best Practices In Booking Tool Implementations

GoldSpring Consulting’s Kathy Kent and Jennifer Donnelly know the challenges of getting travelers to use designated corporate online booking tools. The two senior consultants provide pointers in several areas to smooth the implementation process and give program managers the best shot at getting employees to comply with policies and processes. Like it or not, many…

End of content

End of content