Author: Matthew Newton

Matthew Newton is chief architect and a core leadership team member of the CWT Traveler Experience & Customer business unit. He joined CWT in 2017 and has over 30 years of experience in hospitality and travel, having held various national and international leadership roles at GLH Hotels and Hilton International. Based in London, Matthew holds a BA (hons) in Business Studies from Anglia Ruskin University and is a TOGAF-certified enterprise architect. Connect with him on LinkedIn.

Op Ed: Matthew Newton On Removing Algorithmic Bias In Pursuit Of Equitable Travel

Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and cost-effectiveness. But this watershed moment threatens to unleash a monster. Algorithmic bias in…

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