Welcome to a new audio feature as The Company Dime interviews the industry veterans at GoldSpring Consulting about developments in travel management. In this first installment, recorded Feb. 7, 2019, GoldSpring partner Neil Hammond talks to Jay Campbell about industry activity in which providers seek more ownership of the user experience. Here’s an index of topics on the roughly 11-minute…
Jay Campbell last week met with ECPAT director of private sector engagement Michelle Guelbart to discuss the organization’s mission to fight sexual exploitation of children, sex trafficking and labor trafficking. On the 10-minute recording playable below, Guelbart talks about ECPAT’s Tourism Child-Protection Code of Conduct, recent U.S. federal legislation partly modeled after it, how the issue makes…
Jay Campbell last week spoke for about nine minutes with consultant Paul Moxness, one of the world’s leading experts on risk management in lodging. Formerly Radisson’s VP for corporate safety and security, Moxness argued for greater transparency on risks in lodging. “Security is cheap,” he said. “It’s the incidents that are expensive.” Rather than spending on shiny technology as the…
Jay Campbell this week spoke for about seven minutes with columnist Joe Brancatelli from Joe Sent Me, a website for business travelers. Brancatelli talked about business traveler bugaboos, burnout, the tension between travelers and their employers on cost consciousness, and the looming issue of what happens as the value of loyalty programs falls.
Jay Campbell this week spoke for about nine minutes with former chief procurement officer Joanna Martinez, who last month published “A Guide to Positive Disruption: How to Thrive and Make an Impact in the Churn of Today’s Corporate World.” The book offers tips about career development, networking and how to prepare for business disruption. Now a consultant with Supply Chain Advisors, Martinez…
It’s as if he never left! Jay Campbell this week spoke for about eight minutes with American Airlines VP for sales and distribution strategy Cory Garner, who had been planning to leave the company but this week revealed he would stay. Garner discussed the status of AA’s NDC-related incentive offer, what it means for big travel management companies seeking a…
The Company Dime is pleased to announce that its journalists are creating and will coordinate live content at the New Jersey Business Travel Association’s Education Day on Nov. 15 under a partnership agreement signed this summer. The parties are thrilled to confirm that Carlson Wagonlit Travel CEO Kurt Ekert will appear as the keynote speaker…
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