Frustrated With Airlines’ GDS Bypass Programs And Threats, BCD Travel Pays Microsoft To Build An Agent Desktop

BCD Travel is paying Microsoft about $20 million for a multi-GDS search and booking desktop system that also could help agents manage bookings made outside the global distribution systems. The travel management company a decade ago retired a similar initiative after airlines patched up their differences with GDS providers.

The ultimate cost of the project will be more than what BCD pays to Microsoft, according to BCD Travel EVP Rose Stratford. Attorneys on Jan. 31 played video of her deposition for the court conducting the United States v. Sabre trial.

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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