There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that's up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it's not as easy as throwing technology at the problem, and people remain scarce.
"We've discovered as we're getting used to living with the pandemic . . .