Business travel is back but management infrastructure is not, creating a stressed-out industry. For now, corporate travel professionals are doing whatever they can that's within their control. That includes managing expectations among the traveling population and with senior execs, retraining employees on policies and procedures, updating profiles and preaching patience. A little finger-pointing is going on, too.
Bookings may be easier said than done, especially if agent assistance is required. Changes are a crapshoot. Anecdotes of really long hold times, or agents never returning calls or emails, are piling up. Veteran travel managers described . . .
