Car Services Struggle With Disconnected Tech In ‘War’ With Uber

By | November 11, 2014

Atlantic City — No one in the fragmented and diverse ground transportation industry underestimates Uber anymore. For chauffeured car execs meeting here last week at a Chauffeur Driven magazine conference, "Uber" was the four-letter word everyone could not help but say. The rhetoric was dire, with operators described as being at "war" and destined to suffer many "casualties."

Tristar Worldwide Chauffeur Services CEO Michael Fogarty described Uber's impact. "Lead time on new reservations is shortening," he said during a panel discussion. "Uber has reset customer expectations. If you don't have the technology, you need . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.