Category Archives: Budgets

Steve Reynolds On The Myth Of The Traveler Satisfaction Silver Bullet

By | April 4, 2018

During decent economic conditions, traveler satisfaction is big in travel management circles. Everyone wants happy, healthy and productive employees, and many see that translating to improved corporate performance. Tripbam founder and CEO Steve Reynolds takes a contrarian view. He argues that it’s impossible to measure the return from giving travelers what they want. And once they start getting… Read More »

Scott Gillespie On Predicting The Value In Travel

By | January 11, 2018

Today’s advisor is industry veteran Scott Gillespie, managing director of tClara. Scott’s guidepost tackles what travel program managers should try to predict — and what to skip. Predictive analytics is a shiny new toy that has caught the travel industry’s eye. It sounds useful — check. It sounds cool — check. It scores points in management-speak bingo contests… Read More »

The Year In Research: Academics Consider Business Travel Well-Being, Perks And Productivity

By | January 3, 2018

Not just topics for industry conferences, business traveler well-being and productivity also are among the issues examined last year by academic researchers. One study produced more evidence that frequent business travel was detrimental. Two others sought to help companies optimize ways to smooth it over: flying private and getting upgrades. Let’s start with the bad news — another… Read More »

Signs Point To Rising U.S. Airfares

By | October 26, 2017

Executives at American Airlines, Southwest Airlines and Delta Air Lines are optimistic. For corporate buyers, many of whom are now in the throes of budgeting for next year, that may mean higher airfares into 2018. Determining which way airfares will move is never easy. On top of the upward and downward pressures that observers routinely watch — supply,… Read More »

Chrome River Closing CRM Loop

By | October 2, 2017

Chrome River is showing clients a new way for sales and finance to correlate T&E spending with customer relationship management info. The idea is to optimize how and where to allocate travel dollars, based on the revenue-generating potential of customer visits. Pulling CRM data into travel decision-making is not a new concept. Chrome River aims to complete the… Read More »

Talking Approvals And Expenses With Unit4’s Digital Assistant

By | May 17, 2017

Unit4 provides enterprise resource planning systems to governments, not-for-profits, higher education and professional service firms. Based in Utrecht, the Netherlands, it’s known in corporate travel for powering Sabre’s Central Command travel agency back-office software. It also offers an expense management product and, as of this spring, a digital assistant. Named Wanda, the chatbot stems from Unit4’s focus on… Read More »

Big Clients Signal Acceptance As Rocketrip Signs General Electric, Twitter

By | February 27, 2017

[UPDATE, April 26, 2017: Rocketrip said Carlson Wagonlit Travel, Deem, Ovation Corporate Travel, Sabre and Travel Leaders Corporate joined Concur in its partnership program.] Rocketrip CEO Dan Ruch thinks too few travel managers are advocates for travelers. He said the profession has a policy compliance problem and lacks innovation. His new, big-name clients apparently agree with at least… Read More »