Category Archives: Culture

Steve Reynolds On The Myth Of The Traveler Satisfaction Silver Bullet

By | April 4, 2018

During decent economic conditions, traveler satisfaction is big in travel management circles. Everyone wants happy, healthy and productive employees, and many see that translating to improved corporate performance. Tripbam founder and CEO Steve Reynolds takes a contrarian view. He argues that it’s impossible to measure the return from giving travelers what they want. And once they start getting… Read More »

Brandon Strauss On Delta, The NRA And Playing Politics With Big Business

By | March 14, 2018

In the wake of the school shooting massacre in Florida a month ago, Delta Air Lines announced it would no longer offer discounted travel to members of the National Rifle Association. The NRA opposes banning the public sale of military-style firearms. Delta was one of a number of travel companies last month to cut ties with the NRA. Delta said it was attempting to stay neutral on divisive… Read More »

Recasting The Travel Manager’s Role

By | March 13, 2018

Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the Americas region that… Read More »

Alan Tyson On ‘Me Too,’ A Wake-Up Call For Business Travel

By | March 2, 2018

Today’s From The Field contribution could not be more timely — or serious. It came to us the day before news broke of alleged gender discrimination and sexual harassment at a corporate travel agency. In this submission, Databasics CEO Alan Tyson calls on those involved in sending employees on the road to better recognize and prevent such misconduct.… Read More »

‘Me Too’ Hits Agency Business As Former Travel Leaders VP Alleges Discrimination, Harassment

By | March 1, 2018

Former Travel Leaders Group hotel division vice president Mai Meyaart last month filed suit against the company alleging various acts of discrimination, harassment and mistreatment. TLG denied the allegations. “Any and all actions TLG took with respect to [the] plaintiff’s employment were for legitimate, non-discriminatory, and non-retaliatory reasons and were taken in the good-faith exercise of reasonable business… Read More »

Experts Argue Travel Management And Human Resources Need A Reunion

By | February 27, 2018

Competition for top talent is intense in some industries and keeping demanding workers is challenging. Many companies have recognized this by revamping approaches to human resources. A growing number allow workers to personalize benefits packages. They’re providing various perks to help employees calibrate work/life balance. What about travel? Aligning better with people strategies is perhaps one of travel management’s biggest opportunities. It may… Read More »

Going Against The Grain, Cardinal Health Moves Travel To Security From Procurement

By | February 1, 2018

To which department does travel management report? It’s usually procurement and/or finance, administration or shared services. Cardinal Health is an exception. About a year ago, it shifted travel management from procurement to security. “The world is changing,” said Cardinal Health global travel manager Jill Huffman. “Duty of care has become the No. 1 priority for many companies.” Along with… Read More »