Distribution

Getting all the relevant, bookable inventory in front of business travelers is a never-ending challenge. Airlines, hotels and other suppliers constantly tinker with their products and pricing, and usually favor direct distribution over more costly third-party channels. That creates complexity in business travel technology.

Some examples of our coverage
• Commissions and other remuneration
• Industry rules of thumb and trade secrets from the US Airways v. Sabre and U.S. v. Sabre trials
• Such newer concepts as New Distribution Capability and personalization

Archive

As Sabre Invests In GetThere, It’s Still Concur Travel’s World

SAP Concur’s languishing online travel booking interface has frustrated customers for years. Even Delta Air Lines took shots. When American Airlines lowered its New Distribution Capability boom, beginning with an announcement in December and content differentiation in April, it seemed things would only get worse. Perhaps there was a new basis on which rival tools…

Notebook: NDC As Contract Component? It’s Under Consideration

Dallas – Utilization targets for the New Distribution Capability are part of the “new contracting process with many of the airlines,” according to FCM Travel’s head of consulting for the Americas, Ashley Gutermuth.  That companies could negotiate with airlines on this basis was fascinating and “eye-opening” for Matt Patterson, senior director of client relationship management…

Previously Unnamed Blockskye Client Is PwC

The plan by blockchain company Blockskye to reinvent corporate travel processes is underway at PwC, according to sources. The accounting giant, with plenty of interest in blockchain technology for its own services, was not named in earlier coverage. Its participation has been one of the industry’s worst-kept secrets. PwC moved its travel management business in…

Dispatch 5

[CORRECTION, Aug. 11: The last line of this Dispatch was updated to eliminate an inaccurate description. AmTrav’s findings are that American Airlines’ NDC fares beat the GDS fares “33 percent of the time for Main Cabin and 93 percent of the time for Main Cabin Flexible.”] Last month, United Airlines chief commercial officer Andrew Nocella…

Big Three Results Manifest Divergent Airline Distribution Strategies

Arguably the first quarter since before the pandemic in which year-over-year comparisons are instructive, the three-month period ending in June produced financial results for the big three U.S. airlines that attested to trends in distribution. Overall, the airlines paid out more than $1.6 billion in an expense category comprised predominantly of travel agency, global distribution…

The Corporate Travel World According To Flight Centre’s Leiss: Staffing And Service Are Back, Data’s A Challenge, NDC Is Nascent But Driving Economics

The Company Dime‘s Jay Campbell on June 28 interviewed Flight Centre Travel Group’s president of the Americas, Charlene Leiss, on a live show via LinkedIn Audio. They surfaced some potential conventional wisdom about a variety of topics. An edited transcript follows. So, Charlene, there’s a lot going on in the industry, but as often happens,…

Amex GBT Considers Aggregators

American Express Global Business Travel engaged airline tech consultancy T2RL to gather information about non-GDS airline content aggregators.  “It’s important for GBT to stay informed of all industry innovators and tech developers, and we often work with people who look at the industry differently,” said Martin Ferguson, the company’s VP for global communications, public affairs…

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