Distribution

Getting all the relevant, bookable inventory in front of business travelers is a never-ending challenge. Airlines, hotels and other suppliers constantly tinker with their products and pricing, and usually favor direct distribution over more costly third-party channels. That creates complexity in business travel technology.

Some examples of our coverage
• Commissions and other remuneration
• Industry rules of thumb and trade secrets from the US Airways v. Sabre and U.S. v. Sabre trials
• Such newer concepts as New Distribution Capability and personalization

Orbitz For Business Clients (Sans IBM) Will Move To Egencia’s Platform

Following Expedia’s acquisition of Orbitz Worldwide, leaders of Egencia and Orbitz for Business have been meeting for about six weeks. On Nov. 16, they informed Orbitz for Business clients they would migrate “in waves” next year to Egencia’s booking systems and other technology. This won’t include IBM, which was one of the biggest Orbitz for Business clients although…

Altour Continues Push Into Managed Accounts With A&I, Top Flight Acquisitions

New York-based Altour International continues to acquire its way into managed corporate travel. It bought a controlling stake in 62-year-old A&I Travel Management in Memphis. Altour expects to announce another U.S.-based deal next week. The company also bought the United Kingdom’s Top Flight Travel Management. Adding to its existing U.K. holdings, the Top Flight deal will bring Altour’s sales…

Moving Comfort From Fee to Fare

[UPDATE, May 25, 2016: Delta now is selling Comfort Plus as a distinct fare type to, from and between certain Asia/Pacific and Latin America markets. For itineraries including those markets, Comfort Plus fares also are available for any associated domestic segments. Exclusions include Argentina, Brazil, China, Hong Kong and Taiwan. In excluded markets, Comfort Plus…

Direct Affront: Hotel Rates And The Familiar Channel Conflict

It’s tough to know if you got the cheapest hotel rate. A lot of that has to do with timing. Published hotel rates, like airfares, fluctuate. Availability changes based on occupancy. Corporate rates aren’t always as accessible as many program managers would like. Some big chains also are more actively favoring direct bookers. They offer various enticements,…

Meet The People Behind The New Virtual Agents

[UPDATE, March 7, 2018: 30SecondsToFly made available its Claire travel management platform for “small teams” on Product Hunt. Users access Claire by text and on Facebook or Slack. The platform offers pre-trip approval, custom travel policies based on price caps and cabin classes and consolidated travel data for admins filtered by office, department or traveler.]…

Virtual Payment: Just (Kill) The Fax

Virtual payment remains a hot topic in managed business travel. The benefits for companies that employ non-cardholding travelers are clear. Not resolved, however, are the headaches associated with faxing card authorizations. Travel managers wonder why the hotel industry can’t get its act together. It’s not as easy as they would hope. Choice Hotels has received praise for one initiative it’s testing

American Express Global Business Travel Wants To ‘Own’ An Online Booking Tool

They have hinted about it before, and American Express Global Business Travel officials this week reinforced the company’s desire to own an online booking tool. The big question is, in what sense? “We will have our own solution,” said chief sales officer Christine Ourmières-Widener during an interview Tuesday. She said the company fully expects to continue supporting a variety of tools, but “having…

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