Posted in Methods Negotiating Suppliers

Delta-TripActions Dispute Was About Rewards For Trading Down As Well As The Display

When Delta Air Lines and TripActions last winter resolved their dispute, the parties suggested it had something to do with the display interface. As it…

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Posted in Methods Policy Suppliers

TravelPerk’s Insurance Plan Reimagines Refundability

What business traveler doesn’t want the freedom to plan trips even when the business isn’t certain? To choose the cheapest options regardless of restrictions? To…

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Posted in Methods Policy Productivity

SAP Concur Shows A Bot That Would Answer Employee Questions

SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works,…

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Posted in Methods Negotiating Reporting

Industry Vets And A Newbie Muse On Travel Management Metrics That Matter

Some travel management pros see service level agreements with travel management companies as pretty much worthless. SLAs can be hard to measure or validate, and…

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Posted in Distribution Methods Reporting

IBM, Travelport Ready Blockchain Service For Commission Processing As Smaller Firms Also Make Progress

Travelport has agreements with “major” hotel and travel management company partners to pilot a hotel commission tracking and collection system using blockchain technology from IBM….

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Posted in Methods Negotiating Reporting

Tripbam Automation Will Relentlessly Bug Hotels Violating Deals

One of the most frustrating aspects of hotel relationships for corporations is that the better the negotiated rate, the more often it shows as sold…

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Posted in Methods Suppliers

Egencia Is Building Its Own Hotel Rate Assurance Technology

Popularized by Tripbam and Yapta, hotel rate assurance is now a common part of travel management. Dozens of travel management companies work with those firms…

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