Category Archives: Methods

Andy Menkes On Trusting, And Verifying, Your Data

By | March 28, 2018

Today’s advisor is travel management veteran Andy Menkes of Partnership Travel Consulting. He writes that while data from travel management companies has improved over the years, travel program managers must do their due diligence. That means plugging gaps and checking everything. President Ronald Reagan made the phrase “trust, but verify” famous in the United States back in the… Read More »

Dave Lukas On Solving Data Quality Issues In T&E

By | February 26, 2018

Today’s advisor is Dave Lukas, vice president and chief sales officer for Grasp Technologies. He walks through five steps to tackle a longstanding industry challenge. They include creating standards, feedback loops and service level agreements. He then implores business travel professionals to pursue continuous improvement. Everywhere you look there is data. And everywhere you turn, someone is telling… Read More »

Mat Orrego On Approaching And Solving Problems In The Travel Industry, Part 1

By | February 21, 2018

Today’s advisor is Mat Orrego, CEO and founder of Cornerstone Information Systems. This is the first installment of his two-part series on approaching and solving problems in the travel industry. One of his key takeaways is that this industry doesn’t necessarily have the constraints that many think it does. Part 1: How you approach problems could be(come) the… Read More »

Evolving Hotel Economics Present Opportunity For Commission Collection Specialists

By | January 23, 2018

Collecting hotel commissions always has been arduous. Helping agencies and corporations with it is the reason companies like Onyx CenterSource and CTS Systems exist. For their clients, hotel compensation strategies that reallocate monies from the traditional commission bucket to so-called marketing fees exacerbate the challenge. The apparent step-up in such activity has led to more bemoaning about opaque economics… Read More »

AppZen: AI For The Back End

By | January 9, 2018

You probably won’t find “auditing expense reports” on a list of tasks humans are sorry to see go to bots. Sensing an opportunity in this back end, five-year-old AppZen in early 2016 shifted from the crowded expense software market to auditing. It’s no longer selling a mobile expense app that some big corporate clients like. Expense systems including… Read More »

TripBam Corrals Direct Bookings With Traxo’s Help

By | December 14, 2017

TripBam is growing fast. What started as a rate checking and re-shopping service now also can serve as a tool for hotel rate negotiations. Its analytics dashboard evolved into a hotel program management system. Now, to better cover client needs, TripBam is working to bring in data on bookings made directly with hotels and put those reservations through… Read More »

Pana Shifts To Non-Employee Travel, A Niche With Many Pain Points

By | December 12, 2017

Business travel startup Pana is eyeing profitability next quarter after narrowing its focus to a seemingly underappreciated and underserved population in corporate travel: non-employees. Contractors, suppliers, board members, prospects, family members and job candidates have many similar needs, but it’s employed business travelers for whom companies design policies and procedures. Firms employ workarounds to address other constituents, but… Read More »