Category Archives: Methods

AppZen: AI For The Back End

You probably won’t find “auditing expense reports” on a list of tasks humans are sorry to see go to bots. Sensing an opportunity in this back end, five-year-old AppZen in early 2016 shifted from the crowded expense software market to auditing. It’s no longer selling a mobile expense app that some big corporate clients like. Expense systems including… Read More »

TripBam Corrals Direct Bookings With Traxo’s Help

TripBam is growing fast. What started as a rate checking and re-shopping service now also can serve as a tool for hotel rate negotiations. Its analytics dashboard evolved into a hotel program management system. Now, to better cover client needs, TripBam is working to bring in data on bookings made directly with hotels and put those reservations through… Read More »

Pana Shifts To Non-Employee Travel, A Niche With Many Pain Points

Business travel startup Pana is eyeing profitability next quarter after narrowing its focus to a seemingly underappreciated and underserved population in corporate travel: non-employees. Contractors, suppliers, board members, prospects, family members and job candidates have many similar needs, but it’s employed business travelers for whom companies design policies and procedures. Firms employ workarounds to address other constituents, but… Read More »

Consultant Exposes Markups By Certifying TMCs That Don’t Hide Them

A new Australia-based enterprise wants to help travel management companies prove they don’t mislead clients. Consultant Tony O’Connor and data company Airline Metrics in October created a joint venture to tackle the not-illegal, sometimes-documented, “under-discussed” practice of hidden travel agency markups. Called Airocheck, the entity’s first client is TMC Corporate Travel Management. Many say there’s nothing wrong with marking up… Read More »

Are You ‘Managing Records In A Travel Management System’? There’s A Patent On That

Amadeus has applied for more U.S. patents since 2012 than it did during the prior decade, far outnumbering others in travel technology. It received grants on more than 100 patents during the past five years, according to a company spokesperson. “Our innovation is intertwined with our intellectual property,” according to the spokesperson. “Establishing a strong intellectual property rights… Read More »

Traxo Unveils Enterprise Server-Level Email Parsing To Capture Off-Channel Bookings

Travel purchasing outside of approved channels isn’t new and it may not even be a growing problem, but it’s still a problem. Traxo has been working to solve the challenge for several years. Adding to a few approaches already in the market, the company’s new Filter solution seems likely to fit the bill for many clients. Filter is more… Read More »

Rewards For Policy Compliance Are A Bad Idea, Says Rewards Program Provider

Nearly one in four corporate travel managers polled in August and September said their companies offered incentives or rewards for in-policy bookings. Perhaps it’s counterintuitive, but the head of a leading corporate travel rewards system called that “ridiculous.” “That’s way too high,” said Rocketrip founder and CEO Dan Ruch during a Thursday evening panel discussion about corporate travel policy hosted by… Read More »

Big T&E Fraud Cases Serve As Reminder Of The Many More Small Ones

A once prominent physician is due Dec. 4 at a medium-security prison in Otisville, N.Y., to serve a 366-day sentence for unlawfully obtaining more than half a million dollars in travel expense reimbursements. Dr. Jean-Francois “Jeff” Geschwind this summer admitted to multiple occasions of falsifying expense reports during an eight-year span ending in 2015, according to a U.S.… Read More »

Lessons In Travel Globalization: Be Sensitive, Modest And Mature — But Firm

When Amway global sourcing manager Guy Langenburg attempted to gather data for global travel management consolidation, some local managers and suppliers hid it from him. No, really. They acted like children. It’s far from the first illustration of what corporate travel educators have been saying for years about globalization projects. You need to know your company. You need… Read More »

Building On Packaging, Upside Seeks ‘Full-Service’ Status With Unmanaged Business Travelers

After beating the packaging drum for more than a year, Jay Walker’s Upside Travel is now also offering flights and hotels individually. It added Uber as a packaging option and will soon announce new support services. TMC relationships have not advanced, but Walker reiterated during a Thursday interview that they’re part of the plan. Upside publicized the new… Read More »