Category Archives: Methods

Lessons In Travel Globalization: Be Sensitive, Modest And Mature — But Firm

When Amway global sourcing manager Guy Langenburg attempted to gather data for global travel management consolidation, some local managers and suppliers hid it from him. No, really. They acted like children. It’s far from the first illustration of what corporate travel educators have been saying for years about globalization projects. You need to know your company. You need… Read More »

Building On Packaging, Upside Seeks ‘Full-Service’ Status With Unmanaged Business Travelers

After beating the packaging drum for more than a year, Jay Walker’s Upside Travel is now also offering flights and hotels individually. It added Uber as a packaging option and will soon announce new support services. TMC relationships have not advanced, but Walker reiterated during a Thursday interview that they’re part of the plan. Upside publicized the new… Read More »

Flight Centre, Agents Pay For Overcharges

[UPDATE, July 25, 2017: Barrett received a suspended sentence of 15 months, according to reports.] Former Flight Centre agent Vanessa Barrett this month pleaded guilty to defrauding Australia’s Northern Territory of more than AU$110,000 by falsely inflating travel invoices. Barrett is one of more than a dozen agents Northern Territory police have investigated during the past few years… Read More »

Defense Department Seeks Rewards Program Partner For Rebates On Meal Spending

When you spend more than $1 billion annually on dining, it’s wise to sign up for programs that could kick back millions. It’s especially appreciated if the money you’re spending is from taxpayers. That’s why the U.S. Department of Defense Travel Management Office plans to pilot a dining rewards program. On DOD’s behalf, the Defense Human Resources Activity… Read More »

Expensify Alleges Patent Infringement In Suit Against Smaller Expense Rival

[UPDATE, Aug. 18, 2017: Abacus Labs Inc. asked the U.S. District Court for the Southern District of New York to dismiss Expensify’s claims because, Abacus argued, the patents in question are not valid. “These patents are directed to the abstract idea of correlating unreadable information in a financial record to another document from the same transaction,” attorneys wrote.… Read More »

Teleconference 11: Introducing Blockchain

Introducing Blockchain Oct. 12, 2017 at 12 p.m. EDT (rescheduled from August) Register here. Gift a ticket here. What the heck is blockchain? Tune in as we chat with travel tech consultant William Niejadlik, Hospitality Technology Next Generation senior director of strategy and workgroups Armand Rabinowitz and business tech futurist Jack Shaw to learn more about this potentially impactful technology. It has infrastructure and… Read More »

Providers: Audit To Improve Hotel Sourcing Results

Companies that do not audit hotel rates and availability are leaving piles of cash on front desks, according to BCD Travel analysis of client data. Without standard rate audits, a firm spending about $20 million annually on hotels overpays them by $490,000, the travel management company found. The same client would save about $900,000 per year using both rate and availability audits. Extrapolating the findings, BCD… Read More »

Daimler Rides Trip Packages In Efficiency Effort Powered By Amadeus, BCD Travel

Trip packages are uncommon in business travel, but the concept isn’t new. Daimler may become the first major corporate account to go all-in. In partnership with AirPlus, Amadeus and BCD Travel, the car maker is testing a program of intentionally limited choice. After employees select travel dates and trip components, the Amadeus Cyrtic online booking system returns just… Read More »

Concur Partnership Over, Egencia Announces New Expense Management Solutions

[UPDATE, July 12, 2017: Concur indicated it would support Egencia integration for existing joint clients through Nov. 1, 2018.] The partnership agreement between Concur and Egencia will end on March 31, Concur confirmed Tuesday in a written statement. Declining to comment on what Concur “is or isn’t doing,” Egencia VP of global product and marketing Michael Gulmann said, “We’d… Read More »

Big Clients Signal Acceptance As Rocketrip Signs General Electric, Twitter

[UPDATE, April 26, 2017: Rocketrip said Carlson Wagonlit Travel, Deem, Ovation Corporate Travel, Sabre and Travel Leaders Corporate joined Concur in its partnership program.] Rocketrip CEO Dan Ruch thinks too few travel managers are advocates for travelers. He said the profession has a policy compliance problem and lacks innovation. His new, big-name clients apparently agree with at least… Read More »