Posted in Distribution Methods Suppliers

CWT CEO Ekert: Don’t Call myCWT An Online Booking Tool (Just Book Through It, Online)

Carlson Wagonlit Travel last year renamed its mobile app myCWT and used its technology to build a desktop/laptop/browser-based booking interface. CEO Kurt Ekert doesn’t want to…

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Posted in Methods Suppliers

How Old Are Your Children? A New Business Travel Bot Finds It Relevant

Business travel agencies have never quite shaken questions about their loyalty. Attempting to address whether they’re working on behalf of buyers or suppliers, “open” or…

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Posted in Methods Productivity Reporting

Counting The Ways To Integrate Travel And Expense, Authorized Or Otherwise

Business travel agency startup TripActions is pushing the boundaries of collaboration with examples of both authorized and unauthorized expense management integration. The company today announced…

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Posted in Methods Productivity

Yael Klein On The (Digital) Error In Reasoning

Artificial intelligence will mean many things to many industries. In travel management, it already helps to personalize booking experiences for travelers. Moving forward, it also…

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Posted in Budgets Culture Methods Policy

Fernão Loureiro On A How To Bring Gamification To Your Travel Program

Bringing competition and rewards into travel programs is a debatable practice. Some don’t see reason enough to incentivize employees for following the rules. Others see…

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Posted in Methods Policy Reporting

How Has The Quarterly TMC Account Review Changed? Ask Your ‘Client Consulting Manager’

At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management…

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Posted in Culture Methods Productivity

Dickie Oliver On Challenging The Status Quo For Digital Transformation

Technological prowess can set up a company for success, but usually not by itself. The best-performing companies don’t lose sight of what customers need or…

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