Commercial payment is a pillar of travel procurement and management. Whether using centralized billing accounts, travel and entertainment corporate cards, hotel billback or newer solutions like virtual cards, it’s all about convenience and data.
[UPDATE, Sept. 21, 2018: According to a Concur user guide, Hilton resumed providing e-receipts. They are available for hotel stays throughout the Americas.] [UPDATE, June 22, 2017: Concur no longer integrates e-receipts from Starbucks purchases. “This is due to issues that prevent us from providing you with the standard that we maintain for all our…
[UPDATE, Jan. 25, 2017: HRG apparently released a new app sometime in the last few weeks. It’s available on Android and iOS, and offers typical TMC app features like itinerary sync and touch-to-call. “This app is only available to existing HRG clients who have the app enabled in their technology configuration,” according to the iTunes…
Dakota Software finance director Nick Lay canceled his Concur Expense implementation two months ago, but he still gets monthly bills. This, he said, is a sign of a provider that’s too big for a small enterprise like his. On the other hand, new supplier ExpenseBot takes his phone calls and emails. ExpenseBot’s founders consider its…
Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click these links to jump to updates on airline consolidation, New York lodging rates, hotel safety, GBTA’s risk management…
Long known to frequent travelers, a questionable practice called dynamic currency conversion is catching more attention from bank card issuers and their clients. While the practice borders on insidious, travel professionals can protect their organizations with a little education. Bank sources said the activity — in which merchants ask foreign travelers whether they’d like charges…
It’s a tricky time for the world’s largest corporate card provider. American Express’ recent financial performance is “disappointing,” said chairman and CEO Kenneth Chenault. An antitrust suit with potentially wide and expensive implications still is pending. Amex recently lost a couple big consumer co-branding partnerships. Average fees charged to merchants are dropping, and will keep…
Our eighth podcast episode features a discussion recorded this month with three procurement experts: former Thomson Reuters VP of sourcing operations Linda Doty, former Guardian Life chief procurement officer Frederic Khalil and ROA Consulting Group managing partner Sharon Tolliver. They spoke with Jay Campbell about how travel relates to procurement, procurement transformation and professional certifications….
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