Policy

Policies are a hallmark of managed travel programs. They can address booking channels, supplier selection, allowable purchases, risk management processes and many other areas. Some are guidelines that encourage travelers. Others are requirements that employees must follow.

Podcast 3: Pam Massey, Patrice Simon, Miriam Moscovici

On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs. Later…

Podcast 2: Christa Degnan Manning, Norm Rose, Bhart Sarin

On our second podcast episode, David Jonas interviews Bhart Sarin about policy compliance measures, outsourcing, career development and the Global Business Travel Association. Bhart is in global procurement for food production company Ingredion. He’s also a GBTA board member. Later in the podcast, Jay Campbell joins David in a discussion with Eudemonia founder and principal analyst Christa Degnan Manning and…

Expensify’s Fighting Words Are Not Just For Concur

Expensify CEO David Barrett likes dissing corporate booking tools, and seems to consider travel management his competition. He proudly opines that expense will “eat” corporate travel. Expensify for the most part has ignored traditional enterprise sales as it targets the end user with its expense app. Popular with startups and “unicorns,” Expensify recently signed Yahoo and its 12,000 users, showing a desire to…

With Its Replacement Under Consideration, Old Defense Travel System Gets New Lodging Capability

[UPDATE, April 8, 2016: We published new information related to this article here.] The U.S. Department of Defense on June 15 started what may become its first centralized lodging program. The initiative includes new booking policies and modifications to the much-maligned Defense Travel System. Even as DoD looks to upgrade or replace the aging DTS, it’s just now adding the capability to…

When Are Refundable Fares Permitted By Policy?

Most organizations favor nonrefundable airline tickets because they’re almost always cheaper than unrestricted options. Industry data suggest corporate travelers use the lower fare classes for around 85 percent of trips. Although corporate managers encourage that booking behavior, airlines charge fees and impose rules for applying the resulting unused credit. Optimal use of nonrefundable airfares requires some diligence. Still, the more…

Max Pax Policies Common, Not Universal

Concerns about too many executives or employees on a flight date back to well before 9/11, the event that began the travel risk management era. While it’s perhaps the oldest travel risk management policy, the maximum passenger rule isn’t applied as widely as one might expect. A US Airways flight six years ago crash landed on the Hudson River carrying two…

For Some, Travel Policy Isn’t Black And White

Atlanta – Travel policies range from simple and suggestive to complex and mandated but travel manager Michelle de Costa argued they need a “gray area so people can make the right choices for themselves.” Others try to make gray areas closer to black and white by stratifying polices based on traveler profile. Formerly Sapient’s director…

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