Policies are a hallmark of managed travel programs. They can address booking channels, supplier selection, allowable purchases, risk management processes and many other areas. Some are guidelines that encourage travelers. Others are requirements that employees must follow.
Travel managers looking to find a common practice among their peers on whether to reimburse for expedited airport processing are out of luck. Like many things, it’s a judgement call and depends on the organization’s culture. One-third of 350 corporate travel managers responding to an August survey by American Express Global Business Travel and the Association of Corporate Travel Executives indicated their…
Leesburg, Va. — It’s not uncommon to find travel managers who believe in Concur’s vision for TripLink but question whether it’s ready. Aggressive marketing has inflated expectations. Concur has acknowledged that building the service takes a long time. Maybe the mantra now should be “slow and steady” as the company ticks off delivery of key functions. A couple of…
On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs. Later…
On our second podcast episode, David Jonas interviews Bhart Sarin about policy compliance measures, outsourcing, career development and the Global Business Travel Association. Bhart is in global procurement for food production company Ingredion. He’s also a GBTA board member. Later in the podcast, Jay Campbell joins David in a discussion with Eudemonia founder and principal analyst Christa Degnan Manning and…
Expensify CEO David Barrett likes dissing corporate booking tools, and seems to consider travel management his competition. He proudly opines that expense will “eat” corporate travel. Expensify for the most part has ignored traditional enterprise sales as it targets the end user with its expense app. Popular with startups and “unicorns,” Expensify recently signed Yahoo and its 12,000 users, showing a desire to…
[UPDATE, April 8, 2016: We published new information related to this article here.] The U.S. Department of Defense on June 15 started what may become its first centralized lodging program. The initiative includes new booking policies and modifications to the much-maligned Defense Travel System. Even as DoD looks to upgrade or replace the aging DTS, it’s just now adding the capability to…
Most organizations favor nonrefundable airline tickets because they’re almost always cheaper than unrestricted options. Industry data suggest corporate travelers use the lower fare classes for around 85 percent of trips. Although corporate managers encourage that booking behavior, airlines charge fees and impose rules for applying the resulting unused credit. Optimal use of nonrefundable airfares requires some diligence. Still, the more…
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