Policies are a hallmark of managed travel programs. They can address booking channels, supplier selection, allowable purchases, risk management processes and many other areas. Some are guidelines that encourage travelers. Others are requirements that employees must follow.
McKinsey & Company on Wednesday published its latest assessment of the “comeback of corporate travel,” and it’s not bad. That is, the evaluation neatly summarizes many of the pandemic-driven issues corporate travel leaders are grappling with, and the outlook isn’t the end of the world. The management consultancy sees 80 percent of 2019 volume coming…
Nothing is more important in corporate travel nowadays than keeping travelers in the know. Travelers themselves often are the eyes and ears, gathering intel on the ground and in the air. To help share tips, reviews and health and safety protocols, and to solicit traveler feedback, BCD Travel has enlisted engagement platform provider Tripism. Now…
Industry thinker Scott Gillespie of tClara is focused on determining which trips are and aren’t worthwhile. He advocates using a scalpel rather than a sledgehammer to cut away unjustified travel, and avoiding the trap of greenlighting trips only when employees go see customers. Nobody knows what travel budgets should be in 2021, but we do…
Recent coverage in mainstream publications gave the casual observer the impression that business travel might be dead. Here’s a sub-headline in Fortune this month: “The end of business travel?” The U.K.’s Telegraph in January asked, “Have Covid and Zoom killed business travel?” A BBC News podcast this week followed with, “Could the all-expenses-paid business trip…
Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…
The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It seems that in a crisis, many humans trust humans more than machines to have the latest info. Technologists and travel management companies are working on ways to help resume growth…
The U.S. government’s reorientation to more sustainable thinking is a signal to businesses, according to Egencia head of strategy and business development Clayton Nelson. He offers a roadmap for travel management pros to get involved. In its first few weeks, the Biden administration has committed the United States to the Paris Agreement climate treaty, cancelled the…
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