Business travel is all about productivity — whether that relates to its fundamental use for more efficient collaboration, guarding against bureaucracy to ensure seamless collaboration, or generally purchasing the right services at the right prices so trip missions deliver the most value. It also means helping employees avoid getting bogged down in post-trip red tape. The coverage below digs into issues, processes, tools and tricks.

Some examples
• The movement of services to mobile devices and/or chatbots
• Stories about expedited airport screening and business travel’s ROI
• Trends like artificial intelligence and rewards
• The pandemic-era struggle to avoid quarantines

Reporter’s Notebook: GBTA Convention Spotlights Efforts To Digitize And Centralize Payment

San Diego — “The pandemic has had a huge impact across the payments space,” according to Visa Business Solutions senior director Ryan Grabau. “People want to be more digital, for sustainability or because everyone is working remotely. They want to pay contactless. Organizations want more control in managing expenditures and cash flow.” Grabau spoke here…

Pete Buttigieg Is Trying To Fix Air Travel With A ‘Dashboard.’ What’s On It?

Customer service issues in air travel have regulators considering various measures. German lawmakers are looking into abolishing advance purchase fares and requiring airlines to charge passengers only when they check in. That would expand the idea behind Lufthansa’s “Pay As You Fly” concept for large corporate accounts. After last month proposing a new rule to strengthen . . ….

Can Technology Help Cities Manage Curbs Better?

Business travelers returning to the streets and sidewalks of familiar destinations after a few years may find lots of changes. The explosion in the use of micromobility options like scooters, the prevalence of rideshare services and the growing popularity of food delivery, for example, have led to some congestion and confusion. According to this article…

Embarrassing, Uncomfortable And Risky: What Flying Is Like For Passengers Who Use Wheelchairs

The New York Times chronicled the domestic trip of a passenger who uses a wheelchair and found that air travel in the United States can be embarrassing, uncomfortable and perilous. Meanwhile at the Global Business Travel Association convention, seminar attendees this week heard about new survey results on accessibility in business travel. Consultancy Accessio said…

Op Ed: Tony D’Astolfo On Getting Business Travelers Resigned To The Great Resignation

Serko’s Tony D’Astolfo is always ready to serve his two cents with a smile. There’s been a lot of talk about the Great Resignation. And while we could debate why it’s happening, something not up for debate is how hard the travel industry has been hit by it. Hospitality executives lament the difficulty of replacing…

Exploring The Metaverse

According to a BCD Travel paper published last month, travel companies “cannot ignore” the metaverse and some already are engaging with it despite confusion, hype and skepticism. The report suggested travel managers may harness virtual reality to “inspect and experience the products they’re offering” to traveling employees, “steer traveler booking behaviors,” help relieve travel stress…

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