Business travel is all about productivity — whether that relates to its fundamental use for more efficient collaboration, guarding against bureaucracy to ensure seamless collaboration, or generally purchasing the right services at the right prices so trip missions deliver the most value. It also means helping employees avoid getting bogged down in post-trip red tape. The coverage below digs into issues, processes, tools and tricks.

Some examples
• The movement of services to mobile devices and/or chatbots
• Stories about expedited airport screening and business travel’s ROI
• Trends like artificial intelligence and rewards
• The pandemic-era struggle to avoid quarantines

American Airlines Ends AirPass, Limits ConciergeKey For Corporate Accounts

American Airlines is sunsetting its prepaid AirPass program and, according to sources, cutting corporate allocations for ConciergeKey, the invite-only top level of its loyalty program. American gave no rationale for its decision regarding AirPass, a program that began in the 1980s and started adding corporate-level members in the 1990s.  “Beginning Nov. 30, the AirPass program…

Conferma Preps More Contactless Payment, The ‘Final Piece’ In Virtual Card Success

Sabre-owned virtual payments company Conferma Pay expects by January to provision virtual cards into digital wallets for travel bookings. It’s another means for virtual payment to dispense with 20th-century technology. Faxes now handle a minority of Conferma Pay’s virtual card authorizations to hotel properties, with more reliable, secure email and API connections growing in usage…

What The Next Era Of Globalization Will Look Like

Cross-border corporate trips made a big comeback this year. According to American Express Global Business Travel, international bookings during the three months ending in September reached 67 percent of their 2019 level — surpassing the domestic recovery. That occurred even with some key markets remaining closed. What about the long term? Rana Forhoohar, a columnist…

Direct Travel CTO Sees Future Of Travel Management Tech In Teams, Slack

Are native travel management company mobile apps obsolete? That’s Darryl Hoover’s question. The Direct Travel chief technology officer was playing out the implications of the company’s revised digital strategy. Leveraging collaboration platforms including Microsoft’s Teams and Salesforce’s Slack, he said, allows the travel management company to meet customers where they are. That’s a lot easier…

Modern Business Travel Pushes Limits Of Automation

There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…

Reporter’s Notebook: GBTA Convention Spotlights Efforts To Digitize And Centralize Payment

San Diego — “The pandemic has had a huge impact across the payments space,” according to Visa Business Solutions senior director Ryan Grabau. “People want to be more digital, for sustainability or because everyone is working remotely. They want to pay contactless. Organizations want more control in managing expenditures and cash flow.” Grabau spoke here…

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