Business travel is all about productivity — whether that relates to its fundamental use for more efficient collaboration, guarding against bureaucracy to ensure seamless collaboration, or generally purchasing the right services at the right prices so trip missions deliver the most value. It also means helping employees avoid getting bogged down in post-trip red tape. The coverage below digs into issues, processes, tools and tricks.

Some examples
• The movement of services to mobile devices and/or chatbots
• Stories about expedited airport screening and business travel’s ROI
• Trends like artificial intelligence and rewards
• The pandemic-era struggle to avoid quarantines

Courts: Travel An ‘Essential’ Function In Certain Corporate Roles

A federal appeals court on March 28 upheld a district court ruling that Molson Coors was not in the wrong when it fired a sales executive who could no longer travel for work due to health issues.  According to court documents, the employee, Melchior George, was responsible for Molson Coors’ largest customer, Buffalo Wild Wings….

Dispatch 3

We broke the news on December 1 but it’s still sinking in. After hearing no mention of it on investor calls, we tried to contact the loquacious JPMorgan Chase analyst Jamie Baker to talk about it. We didn’t get a hold of him. This week, Baker told AA, “It feels as if you are taking…

At Travel Incorporated, Amgine’s AI Platform Pushes Agent Productivity 

Under pressure to improve efficiency, travel management companies are working to automate responses to travel planning requests from travelers sent by email. Contacts of this type make up a significant portion of incoming requests for many TMCs.  That figure is 60 percent at Atlanta-based Travel Inc., one of 10 TMCs that has installed Amgine’s technology…

United Enlists Corporate Clients To Grow MileagePlus

United Airlines is asking corporate clients to help grow loyalty program membership as part of its new contracting process. “Because we do value our frequent flyer program, it is a consideration when we look at other things we might give that corporation, whether it be discounts, Jetstream [soft-dollar] funds or other things they want in…

As It Cashes In On Amex Deal, Delta’s Free Wi-Fi Expands Marketing Juggernaut

It’s nothing new for an airline to generate revenue from something other than ticket sales, but Delta Air Lines is taking this to new heights. The company expects sales of SkyMiles points to co-branded card partner American Express to top $7 billion next year. That would be about as much as American, Southwest and United…

Dispatch 1

[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news.  ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated.  Back in 2020, Reishus…

Swiss Study Offers Thoughts On When To Teams Or Trot (Audio)

Researchers again found virtual communication offers “limited” capacity to replace face-to-face meetings. But with support for predicted reductions of between 20 percent and 30 percent in business travel volume due to trends accelerated by the pandemic, they argued that understanding how businesspeople choose between travel and virtual “has become urgent.” Researchers at the University of…

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