Business travel is all about productivity — whether that relates to its fundamental use for more efficient collaboration, guarding against bureaucracy to ensure seamless collaboration, or generally purchasing the right services at the right prices so trip missions deliver the most value. It also means helping employees avoid getting bogged down in post-trip red tape. The coverage below digs into issues, processes, tools and tricks.
Our seventh podcast episode features an interview Jay Campbell conducted in November with Judy Bauer, a longtime travel management practitioner recently retired from Marsh & McLennan Companies. Judy is keeping her hand in the business, taking the occasional project, but she has turned over MMC’s large travel program to her team members including Greg Wilczek and…
BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to…
Travelers often complain about the airplane seats they’re stuck in. Now available in the iTunes App Store, Seateroo lets them swap for more preferable seats. The idea to create a marketplace of buyers and sellers on the same flight is a nifty one backed by a traveler survey. But how would this work in corporate…
[UPDATE, May 9: Travelport revealed that its MTT division is the developer behind the American Express Global Business Travel app.] American Express Global Business Travel late last year uploaded a new itinerary-based mobile app to the iTunes store. It’s working to release the app on other platforms this year. GBT Mobile is available in English to…
[UPDATE, Feb 3, 2017: We published new information related to this article here.] [UPDATE, Jan. 11, 2016: As of Jan. 22, 2018, travelers from states not complying with Real ID requirements for drivers licenses must use alternative identification acceptable to the Transportation Security Administration. That is, unless their state is working under an approved extension. According…
Travel managers looking to find a common practice among their peers on whether to reimburse for expedited airport processing are out of luck. Like many things, it’s a judgement call and depends on the organization’s culture. One-third of 350 corporate travel managers responding to an August survey by American Express Global Business Travel and the Association of Corporate Travel Executives indicated their…
[UPDATE: Booking.com in 2017 acquired Evature. Concur in 2016 bought Hipmunk.”] The next big thing excited travel technology enthusiasts when Concur in 2012 invested in Evature, provider of natural-language search capabilities. The technology hasn’t become, in PhoCusWright’s words at the time, a “game-changing travel innovation.” But there are signs it’s beginning to move from Gartner’s “peak…
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