Reporting

New Reporting Takes TripLink A Step Forward

Leesburg, Va. — It’s not uncommon to find travel managers who believe in Concur’s vision for TripLink but question whether it’s ready. Aggressive marketing has inflated expectations. Concur has acknowledged that building the service takes a long time. Maybe the mantra now should be “slow and steady” as the company ticks off delivery of key functions. A couple of…

Podcast 3: Pam Massey, Patrice Simon, Miriam Moscovici

On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs. Later…

Email Parsing Next For Google’s Open Booking Program

Google’s travel program has been closely watched for the better part of a decade. It helped vault “open booking” into industry vernacular. Capturing data when travelers book what and how they want — within some price guidelines — may be an attractive idea for some program managers at other organizations. But all these years later,…

Travel Incorporated Favors Proprietary Tech For Speed, Freedom

Atlanta-based Travel Incorporated last month released a new reporting tool using responsive design and featuring self-configurable dashboards. The software is emblematic of the travel management company’s “build it” approach to technology. Buying it may well be cheaper, but Travel Incorporated appreciates the flexibility in customizing proprietary solutions. It said clients do, too. Across the industry, TMCs have varying…

Grasping At Remedies For The Hotel Data Normalization Headache

Hotel data normalization. Sounds deadly boring, right? Mention the concept to corporate travel people, and the feeling is more like frustration. Grasp Technologies is testing a remedy that executives claim could actually make the process a snap. They’re not the only ones. Cornerstone Information Systems also has something up its sleeve. Hotel booking data tends…

Visa, United Add Key Piece To Ancillary Reporting Puzzle

It was a long time coming, but standardized, global credit card reporting on ancillary airline spending is finally in place — at least for United Airlines’ corporate accounts using Visa cards. The airline in April began sending data through Visa using defined category formats that identify things like bag fees, upgrades and inflight WiFi. Using…

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