Managed corporate travel produces huge amounts of data. Organizations need it to watch expenses, monitor programs, track travelers and comply with various taxation and legal requirements. They use business intelligence tools and expense management to gather and analyze.
Leesburg, Va. — It’s not uncommon to find travel managers who believe in Concur’s vision for TripLink but question whether it’s ready. Aggressive marketing has inflated expectations. Concur has acknowledged that building the service takes a long time. Maybe the mantra now should be “slow and steady” as the company ticks off delivery of key functions. A couple of…
On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs. Later…
It’s bad enough that hotel sourcing is so frustrating. What makes it worse is when some of the effort is wasted. Understanding why a corporate rate program isn’t as effective as it could be and figuring out what to do about it isn’t seasonal. It’s never-ending. “We actually buy travel twice,” said Susan Savy, a…
Google’s travel program has been closely watched for the better part of a decade. It helped vault “open booking” into industry vernacular. Capturing data when travelers book what and how they want — within some price guidelines — may be an attractive idea for some program managers at other organizations. But all these years later,…
Atlanta-based Travel Incorporated last month released a new reporting tool using responsive design and featuring self-configurable dashboards. The software is emblematic of the travel management company’s “build it” approach to technology. Buying it may well be cheaper, but Travel Incorporated appreciates the flexibility in customizing proprietary solutions. It said clients do, too. Across the industry, TMCs have varying…
Hotel data normalization. Sounds deadly boring, right? Mention the concept to corporate travel people, and the feeling is more like frustration. Grasp Technologies is testing a remedy that executives claim could actually make the process a snap. They’re not the only ones. Cornerstone Information Systems also has something up its sleeve. Hotel booking data tends…
It was a long time coming, but standardized, global credit card reporting on ancillary airline spending is finally in place — at least for United Airlines’ corporate accounts using Visa cards. The airline in April began sending data through Visa using defined category formats that identify things like bag fees, upgrades and inflight WiFi. Using…
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