Managed corporate travel produces huge amounts of data. Organizations need it to watch expenses, monitor programs, track travelers and comply with various taxation and legal requirements. They use business intelligence tools and expense management to gather and analyze.
By Kenneth P. Pucker, a senior lecturer at the Fletcher School at Tufts University, lecturer at Boston University’s Questrom School of Business and advisory director at Berkshire Partners. Over the past 20 years many academics, consultants, executives and nongovernmental organization leaders have promoted a theory outlining how businesses can prosper while pursuing a greener and…
The latest research shows that as an outcome of the pandemic, more companies will expect employees to make reservations with their designated travel management companies. This makes sense for duty of care, spend management and carbon tracking. Meanwhile, providers of third-party solutions that help capture most of what isn’t booked in-channel continue to add capabilities….
GoldSpring Consulting’s Kathy Kent and Will Tate sketch out the foundations for going global with corporate travel management companies. Global is a frequently used term to describe a corporate travel program and its travel management company support. When you hear “global” and “TMC,” what model comes to mind? Everything from every country is the same?…
The largest player is after the market’s smallest accounts, which by many accounts are leading the business travel recovery. Continuing a customer segmentation strategy, American Express Global Business Travel last week brought to the United States an employee spend management solution for small and medium-sized enterprises first introduced last year in the United Kingdom. With…
Industry observers can’t resist the temptation to speculate on what new or revived business habits are permanent or how the travel manager role will change. Corporate travel buyers and other experts speaking during a pair of July 20 virtual events offered their best guesses about the processes and dynamics that will outlast the end of…
Fox World Travel’s George Kalka highlights why corporate travel programs may need to refresh the ways they gather input from travelers. Silent travelers can be found in every organization’s travel program. How are you listening? These travelers are our most challenging travelers to hear. Often, they are technology-forward, self-sufficient employees who are less likely to communicate…
Air travel gets a lot of attention, but lodging also generates greenhouse gas emissions. Given the number of hotel options in a given market, there may be more that companies can do about it. To overcome inconsistent reporting and disparate methodologies across the industry, some corporate buyers are developing their own hotel assessment tools. A…
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