Category: Service
As Delta Tests Free Wi-Fi, Many Airlines Tinker With Contracts And Capabilities
Delta Air Lines is testing free inflight Wi-Fi. JetBlue Airways already provides it. If an official Delta program emerged, that would pressure other carriers. It…
When Using Hotel Rates From Expedia Or Booking Means Inferior Service
Adding hotel content from online travel agencies to corporate travel systems seems like a way to enhance trust in company programs. But it presents problems….
What’s Behind The Huge Investment In TripActions?
[UPDATE, Feb. 7 2019: Delta and TripActions have reconciled with one another. More here.] It’s no longer surprising to see new entrants in the corporate…
Travel Management On The ‘Precipice’ Of Better Using Data For Improved Traveler Experience
A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey…
With Ground Transport Technology In Flux, Where Is A Travel Manager To Begin?
When Sandy Miller’s Basin Street Partners got the opportunity to invest in Carey International about two years ago, it had little competition. The moneyed thought ride hailing…
GDS Conversions: Easier Than They Once Were, But Still Tricky
It’s potentially disruptive to a business travel operation when a travel management company changes global distribution systems. Managing such a change could be top of mind…
Sales Exec Eve White Leaves HRG/GBT For WhereTo
Travel management veteran Eve White joined business travel booking startup WhereTo, formerly WhereFor, as head of global sales. White most recently served as VP of…
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