By Roy Furchgott. Despite the promise of two-hour flights from New York to Los Angeles, the supersonic airline industry never really got off the ground. That is largely because of physics: specifically, the sonic boom, the thunderclap noise made when an aircraft breaks the sound barrier, which essentially doomed supersonic aviation as a viable business….
By Ryan W. Buell, a professor of business administration in the Technology and Operations Management Unit at Harvard Business School. A traumatic discontinuity like the Covid-19 pandemic presents an opportunity to reconnect — with family, friends, co-workers and even ourselves — on new terms. For businesses, this moment provides a chance to reimagine the role employees play…
Hotel executives say they are reconsidering and reinstating brand standards, potentially impacting business traveler expectations and corporate sourcing. Brand standards govern the responsibilities of property owners and operators. Ranging from design, maintenance and renovations to operations, amenities and customer services, they support consistent experiences and define brands. Prominent among them are specifications for food and…
By Tacey Rychter, social editor for the Travel section of The New York Times. As stranded Spirit Airlines travelers grew desperate at San Juan Airport in Puerto Rico during a chaotic night of cancellations on Aug. 1, banging on a gate door and yelling at staff, police officers rounded up the airline’s cabin crews to…
Peter Waters heads the hotel IT solutions portfolio at Amadeus. Here’s his vision for how hotel companies can use new technologies to better personalize traveler experiences, recognize and reward their business, and earn a few extra bucks. Business traveler expectations for hotel stays have been evolving for a while. In some respects, the pandemic reinforced…
As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled those who booked directly with carriers. That changed when corporate travel all but evaporated. Leisure travelers booking on airline websites took a greater share, and the balance isn’t back. Whether…
Smaller companies are resuming business travel more quickly than their larger peers. Brandon Strauss, president of CapTrav and partner at KesselRun Corporate Travel Solutions, argues that products and processes designed for that market segment can help expand managed travel and provide best practices for larger programs. It seems odd that less than 10 percent of…
