Service

Scroll down to review The Company Dime‘s latest articles on corporate travel service.

The Company Dime
‘s Service category explores changes in corporate travel management and customer service. This collection of articles provides valuable insights for travel managers, service providers and industry professionals seeking to understand and navigate the complex world of business travel support.

The content is diverse and forward-looking, covering technological advancements, industry challenges, emerging service models, case studies, company profiles and thought-provoking pieces on the traveler experience.

The Service category features a mix of news reports, analysis and opinion columns. Expert perspectives on topics ranging from the future of travel management companies to the impact of AI on personalization supplement on-the-ground insights from industry events and conferences.

By subscribing to The Company Dime, professionals gain access to this wealth of service-related intelligence, equipping them to:

  • Adapt to rapidly changing service expectations and technologies
  • Navigate staffing challenges and productivity issues
  • Implement innovative service models and tools
  • Benchmark against industry leaders and identify best practices
  • Anticipate and prepare for future trends in travel management service delivery

Whether you’re a travel manager looking to improve your program’s service quality, a TMC executive seeking to innovate your offering or a technology provider aiming to disrupt the market, we offer the insights you need to stay ahead.

Subscribe here for up-to-the-minute coverage and our comprehensive archive, dating back to 2014. Would you like a free trial? Just ask.

You get what you pay for, and most travel industry business news is free. We sell insight. Our mission is quality journalism for those interested in business travel services, expense management practices and travel industry change. Our features, exclusives and analysis equip business travel professionals with vital info for top performance.

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Mark Walton, Solutions Travel
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Walton’s 18-Month-Old, Spotnana-Powered Solutions Travel Nears Profitability

Solutions Travel, the Spotnana-powered travel management company backed by Options Travel and founded by industry veteran Mark Walton, is anticipating profitability next year, just two-odd years after its launch. The company recently hired seasoned pros for its leadership team and expanded its multinational network, including one partner that invested. In an interview/demo this week, a…

ZS Associates is working with Traverse Technologies on a blockchain-based traveler profile system.

Traverse Technologies Eyes Self-Sovereign Identity For New Profile Solution

Consulting firm ZS is working with ARC subsidiary Traverse Technologies on a blockchain-based traveler profile system that, as ZS travel lead Sarah Hayden described it, would “put the data ownership back in the hands of the traveler.” ZS uses Traverse to support its direct booking programs with American and United. It’s in the midst of moving…

App ‘Battle’ Suggests Corporate Travel Programs Should Keep Mobile Strategies Flexible
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App ‘Battle’ Suggests Corporate Travel Programs Should Keep Mobile Strategies Flexible

Travel management company mobile apps remain an important part of the typical corporate travel program portfolio over a decade after becoming a staple in buyers’ TMC bids. Mobile tools are potent enablers of direct relationships with corporate travelers. No one has consolidated all the needed features, making it challenging for travel program managers to express…

Empath Travel CEO and co-founder Greg Wilczek
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Travel Manager-Turned-Entrepreneur Greg Wilczek Aims To Tame Non-Employee Travel

The challenges of non-employee travel and the market vacuum left after Coupa bought and decided to bury Pana, a startup that largely solved the problem, are well-documented. Former Google travel manager Greg Wilczek plans to reveal an answer next year. Founded in September, his company, Empath Travel, will help corporations handle business travel for job…

Decius Valmorbida, Amadeus
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Q&A: Decius Valmorbida, President Of Amadeus’ Travel Unit (Audio)

Amadeus named Decius Valmorbida president of its travel unit in August 2020. A native of Brazil, Valmorbida originally joined Amadeus in 2004 and has been a member of its executive committee since 2017. He spoke on Tuesday with The Company Dime during a live interview on the LinkedIn Audio platform. Among other topics, he responded…

Kayak For Business product lead Anthony Salomone
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Kayak For Small And Medium Businesses Finds Its Bearings 

[CORRECTIONS, Oct. 7: Information originally published below related to servicing capabilities in Biz+ was inaccurate. The article was revised.] Booking Holdings’ Kayak For Business small and medium-sized enterprise travel offering is coming into its own after years in the making. A bevy of features in the new “Biz+” premium level fetches $20 per trip.  Biz+…

SkyLink's Atyab Bhatti

Op Ed: Atyab Bhatti On Getting *A Little* Technical With AI, Part Two: Personalization

SkyLink CEO and co-founder Atyab Bhatti is back with another slightly high-tech post about artificial intelligence. Artificial Intelligence is changing the way we approach personalization across industry verticals, including corporate travel. By leveraging generative AI, organizations can provide personal, delightful experiences for their travelers, enhancing satisfaction while meaningfully reducing costs. Machine learning is an AI…

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