Service

Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.

Coverage areas include:
• Travel agents, both real and virtual
• Employee engagement
Mobile technologies for travelers
• Variability in hotel services
Personalizing travel
Visa processing travel

Pete Buttigieg Is Trying To Fix Air Travel With A ‘Dashboard.’ What’s On It?

Customer service issues in air travel have regulators considering various measures. German lawmakers are looking into abolishing advance purchase fares and requiring airlines to charge passengers only when they check in. That would expand the idea behind Lufthansa’s “Pay As You Fly” concept for large corporate accounts. After last month proposing a new rule to strengthen . . ….

Embarrassing, Uncomfortable And Risky: What Flying Is Like For Passengers Who Use Wheelchairs

The New York Times chronicled the domestic trip of a passenger who uses a wheelchair and found that air travel in the United States can be embarrassing, uncomfortable and perilous. Meanwhile at the Global Business Travel Association convention, seminar attendees this week heard about new survey results on accessibility in business travel. Consultancy Accessio said…

Op Ed: Tony D’Astolfo On Getting Business Travelers Resigned To The Great Resignation

Serko’s Tony D’Astolfo is always ready to serve his two cents with a smile. There’s been a lot of talk about the Great Resignation. And while we could debate why it’s happening, something not up for debate is how hard the travel industry has been hit by it. Hospitality executives lament the difficulty of replacing…

Never Universal, Dynamic Hotel Discounts Lose Appeal In Seller’s Market

That they see the lodging sector as a seller’s market right now means many corporate travel buyers are waiting until later than usual to start rate negotiations for the coming year. It also means the dynamic discount model hotels began pushing well before the pandemic — which then served as a component of the dual-rate…

Marriott Sees Progress, Seeks ‘Time And Patience’ To Get Back To Expected Service Levels

Corporate travel buyers and travelers have lost some confidence in the services and quality to expect at hotels, but Marriott International doesn’t see that making its way into contractual relationships with corporate accounts.  “It’s only come up a couple times, and we have actually tried our best not to engage in those conversations,” said Julius…

Is Dynamic Pricing Coming To Corporate Car Rental Deals?

Negotiating a discount off floating market rates is the prevailing model in airline corporate deals and a component of corporate hotel agreements. Is car rental the next sector to take this plunge with its medium-sized and larger accounts? There’s talk, but most observers don’t see that happening in the near term. “Hertz has always maintained…

End of content

End of content