Service

Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.

Coverage areas include:
• Travel agents, both real and virtual
• Employee engagement
Mobile technologies for travelers
• Variability in hotel services
Personalizing travel
Visa processing travel

Sabre Claims Lead In ‘Early Days’ For Itinerary Apps

TripCase, TripIt and WorldMate have been the granddaddies of itinerary apps since the App Store’s infancy. Using WorldMate’s API for email parsing and its GDS for agency synchronization, Sabre claims the lead with 30 million TripCase itineraries managed last year. “It’s early days,” said Sabre senior vice president for traveler solutions John Samuel. “This is a new space and…

Big Air Automating Waivers

Soft-dollar benefits in airline relationships traditionally don’t get the same kind of play as negotiated discounts, but they’re worth real money too. A few years ago, Delta Air Lines created a banking system that assigned value to waivers and favors, and now American Airlines is automating the concept. Delta and United Airlines also expect to…

AA Targets October For US Airways Reservation System Migration, Works To Minimize Risks

Switching reservation systems is a crucial part of an airline merger, and a scary proposition. If it doesn’t go as planned, it can be traumatic for the carriers and their customers. Delta Air Lines in 201o had some glitches when absorbing Northwest’s reservations, but overall the migration wasn’t too disruptive. It was a very different…

Everything Is Uberizing, Why Not Business Jets?

[UPDATE, April 8, 2016: We published new information related to this article here.] The business jet industry is attracting loads of entrepreneurs offering tech-fueled brokerages, marketplaces and communities. Some of the ideas have gone too far for the FAA’s taste, but others could improve the affordability and utilization of unscheduled aircraft if they find a…

Airlines Ease Disruptions With New Systems, TMC Processes

With parts of the United States finally thawed after another nasty winter, weary travelers can breathe a little easier. But cancellations are something airlines think about year-round. To better reaccommodate disrupted passengers, they are employing the next generation of internal automated rebooking systems and new processes for travel management companies. Some airlines at first sought to rebook as many…

Concur Slows Down Innovation To Focus On Foundational Fixes

Concur’s technology leaders have refocused on core infrastructure over innovation to deal with increased service disruptions during the past 18 months. “In the past we have had much more rapid development of features and functionality, but over the last few months we have slowed those down,” said senior vice president for hosting operations Stephen deRham. Speaking…

Performance Issues Still Frustrating Concur Users

Concur claimed it resolved last week’s intermittent online booking outages about 88 hours after they began popping up. But some users this week reported ongoing issues and many expressed deep frustration about the whole episode. For travel agency resellers, booking tool downtime can hurt productivity, profitability and client goodwill. Making matters worse, the insufficient service came in the midst of another winter testing the industry’s…

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