Service

Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.

Coverage areas include:
• Travel agents, both real and virtual
• Employee engagement
Mobile technologies for travelers
• Variability in hotel services
Personalizing travel
Visa processing travel

Teleconference 7: Mobile Technology

Mobile Technology March 9, 2017 It’s everywhere, so what’s next for mobile technology in corporate travel? Our expert panel discussed the status quo, keys to creating a mobile strategy, the possible impact of mobile self-service on jobs and operations, and emerging functions like chatbots. Listen to a recording of the live teleconference. This episode featured American Express Global…

Teleconference 6: Traveler Engagement

Traveler Engagement Feb. 9, 2017 Thanks to all our attendees and speakers! Listen to a recording of the live teleconference. A big part of travel management is traveler management, or it should be. Our sixth teleconference featured four practitioners discussing the tools, metrics, benefits and challenges of traveler engagement. Speakers: Festive Road associate Mia Andersson, Shire senior…

With Scale, Jeff Katz’s Efforts To Improve Traveler Service Could Impact Travel Management

You check in for your flight. Your hotel learns this and also checks you in, delivering your room key to your mobile device. But your flight is delayed. Your hotel finds out, notes a late check-in and orders you a late meal. On the way home, you return your rental car early and your airline…

Buyers Balk At Amex GBT Fee

Though some understand the rationale, corporate travel buyers don’t like the new American Express Global Business Travel surcharge on certain airline bookings. Concerns go beyond the amount of the fee, which client communications indicate is $10 per transaction. Customers raised several other financial and operational questions. Speaking anonymously due to the sensitive nature of supplier…

Getting Past The Travel Agent Workforce Crunch

Adoption of online booking technology means corporate agencies can grow without a commensurate increase in headcount. But when new travel agents are needed, especially as the retirement bubble looms, how do they find them and what competencies are they looking for? For young people considering their careers, travel isn’t as glamorous as it used to…

End of content

End of content