Service

Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.

Coverage areas include:
• Travel agents, both real and virtual
• Employee engagement
Mobile technologies for travelers
• Variability in hotel services
Personalizing travel
Visa processing travel
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Podcast 11: James Filsinger, Tom Botts, Chris Vukelich, Flo Lugli and Mitchell Stern

Our eleventh podcast episode features the second installment of a panel discussion recorded last month on hotel pricing and the lodging request for proposals process. The first part is here. Our expert guests were Yapta president and CEO James Filsinger, Miraval Group SVP and CMO Tom Botts, industry veteran Chris Vukelich and Navesink Advisory Group’s Flo…

Big Three Airlines Add Corporate Travel Self-Service
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Big Three Airlines Add Corporate Travel Self-Service

[UPDATE, June 28, 2017: United Airlines next month will make available through an online portal a new set of features for corporate clients and travel agencies. A key addition is detailed data on ancillary spending. United managing director of sales resources Karen Catlin said such reports have been in beta tests with a few big…

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Podcast 9: Evan Konwiser and Miriam Moscovici

Our ninth podcast episode features a discussion recorded this month with regulars Evan Konwiser of American Express Global Business Travel and Miriam Moscovici from BCD Travel. We spoke with them about the basics of travel management, new technology like virtual reality, risk management, open booking, concerns about online booking tools, Uber, what travel managers are missing and productivity tips.

Dearth Of Agents Draws Some In Travel Management To Offshoring

Dearth Of Agents Draws Some In Travel Management To Offshoring

Gant Travel Management in 2015 issued a staggering 77 percent more airline tickets than it did just three years earlier. Clearly its value proposition is winning over clients. Facing a dearth of available corporate travel agents, however, Gant’s capacity can’t keep up. So the company is exploring offshore servicing, an option once considered taboo. The…

Is There Money Hiding In Your Email?
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Is There Money Hiding In Your Email?

BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to…

Amex GBT Joins App Race
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Amex GBT Joins App Race

[UPDATE, May 9: Travelport revealed that its MTT division is the developer behind the American Express Global Business Travel app.] American Express Global Business Travel late last year uploaded a new itinerary-based mobile app to the iTunes store. It’s working to release the app on other platforms this year. GBT Mobile is available in English to…

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Podcast 6: Lea Cahill, Kurt Ekert, Brian Harniman, Rich Miller

Our sixth podcast episode features a panel discussion on business travel technology hosted by the Meetings Technology Expo in New York City on Nov. 10. Jay Campbell moderated the conversation with Brand New Matter managing director (and former Priceline exec) Brian Harniman, nuTravel chief strategy officer Rich Miller, Atlas Travel & Technology Group COO Lea Cahill and soon-to-be-former Travelport chief commercial officer Kurt Ekert. Jay…

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