Service

Scroll down to review The Company Dime‘s latest articles on corporate travel service.

The Company Dime
‘s Service category explores changes in corporate travel management and customer service. This collection of articles provides valuable insights for travel managers, service providers and industry professionals seeking to understand and navigate the complex world of business travel support.

The content is diverse and forward-looking, covering technological advancements, industry challenges, emerging service models, case studies, company profiles and thought-provoking pieces on the traveler experience.

The Service category features a mix of news reports, analysis and opinion columns. Expert perspectives on topics ranging from the future of travel management companies to the impact of AI on personalization supplement on-the-ground insights from industry events and conferences.

By subscribing to The Company Dime, professionals gain access to this wealth of service-related intelligence, equipping them to:

  • Adapt to rapidly changing service expectations and technologies
  • Navigate staffing challenges and productivity issues
  • Implement innovative service models and tools
  • Benchmark against industry leaders and identify best practices
  • Anticipate and prepare for future trends in travel management service delivery

Whether you’re a travel manager looking to improve your program’s service quality, a TMC executive seeking to innovate your offering or a technology provider aiming to disrupt the market, we offer the insights you need to stay ahead.

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You get what you pay for, and most travel industry business news is free. We sell insight. Our mission is quality journalism for those interested in business travel services, expense management practices and travel industry change. Our features, exclusives and analysis equip business travel professionals with vital info for top performance.

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TMCs Advance Mobile Hotel Bookings, Services
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TMCs Advance Mobile Hotel Bookings, Services

It’s well known that lodging is a strategic driver for travel management companies. Mobile is a key vehicle. American Express Global Business Travel next month in the United Kingdom will add hotel booking and chat to its Amex GBT mobile app. The move furthers a hotel strategy that recently included the integration of Booking.com content,…

Big Three TMCs On Evolution Of The Model, Airline Distribution, Airbnb, Concur, Synxis Breach
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Big Three TMCs On Evolution Of The Model, Airline Distribution, Airbnb, Concur, Synxis Breach

You generally will not see interviews published here, but an opportunity that came up last week made an exception worthwhile. What follows are excerpts of separate interviews with top executives at the three largest travel management companies. We spoke by phone with American Express Global Business Travel president Philippe Chérèque last Monday, Carlson Wagonlit Travel…

Air Traffic Control Privatization Proposal Could Obstruct Long-Term FAA Funding
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Air Traffic Control Privatization Proposal Could Obstruct Long-Term FAA Funding

Corporate travel constituents want a greater focus in Washington on FAA funding and the related issue of air traffic control modernization. The Trump administration on Monday proposed privatizing air traffic control. Hardly a new one, the idea drew lots of fresh criticism and questions from members of Congress and others. Last year Congress failed to…

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Teleconference 12: Corporate Airline Relationships

Corporate Airline Relationships Sept. 14, 2017 There’s rarely a dull moment in the world of airlines. It’s a supplier segment that underwent radical changes in the past decade, from mergers and joint ventures to new business models and all sorts of new approaches on pricing, product and distribution. Some things, though, don’t change. Big airlines want more…

New Private Luxury Terminal At LAX Offers Corporate Memberships, But Are There Takers?

New Private Luxury Terminal At LAX Offers Corporate Memberships, But Are There Takers?

Who will pay thousands of dollars to use a private terminal before boarding a commercial flight? Rich folks, of course, but also maybe those who employ rich folks. At LAX, where celebrities move through and paparazzi pursue, entertainment companies and talent agencies may take a look at The Private Suite, a facility that opened this…

Who Speaks For You? (And What Are They Saying?)
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Who Speaks For You? (And What Are They Saying?)

Many groups advocate for a wide range of travel issues. Some relate to corporate travel, but who speaks specifically for the corporate travel industry? Sixty attendees to the Association of Corporate Travel Executives’ New York event this week answered that question as part of an informal poll. They mentioned ACTE, Airlines for America, the American…

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ETA’s Business Travel App Impresses In Beta

[UPDATE, March 7, 2018: ETA Inc. has added support for travel coordinators, car bookings, multi-stop air trips and calendar integration. The app also now offers a value-versus-comfort view that takes into account seat products and on-time performance. After running a limited promotion with United Airlines, ETA is exploring more partnerships with travel supplier small business…

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