Service

Scroll down to review The Company Dime‘s latest articles on corporate travel service.

The Company Dime
‘s Service category explores changes in corporate travel management and customer service. This collection of articles provides valuable insights for travel managers, service providers and industry professionals seeking to understand and navigate the complex world of business travel support.

The content is diverse and forward-looking, covering technological advancements, industry challenges, emerging service models, case studies, company profiles and thought-provoking pieces on the traveler experience.

The Service category features a mix of news reports, analysis and opinion columns. Expert perspectives on topics ranging from the future of travel management companies to the impact of AI on personalization supplement on-the-ground insights from industry events and conferences.

By subscribing to The Company Dime, professionals gain access to this wealth of service-related intelligence, equipping them to:

  • Adapt to rapidly changing service expectations and technologies
  • Navigate staffing challenges and productivity issues
  • Implement innovative service models and tools
  • Benchmark against industry leaders and identify best practices
  • Anticipate and prepare for future trends in travel management service delivery

Whether you’re a travel manager looking to improve your program’s service quality, a TMC executive seeking to innovate your offering or a technology provider aiming to disrupt the market, we offer the insights you need to stay ahead.

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You get what you pay for, and most travel industry business news is free. We sell insight. Our mission is quality journalism for those interested in business travel services, expense management practices and travel industry change. Our features, exclusives and analysis equip business travel professionals with vital info for top performance.

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NDC impacts travel agent productivity

Rethinking Agent Productivity In The NDC Era

How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get…

staffing service satisfaction

Explainer: Configuring Travel Management Company Services

The primary choices for a travel management company servicing model have been the same for decades. The set of players providing the service has changed through M&A among existing providers and the emergence of new ones while improving technology allows for different flavors like virtual and hybrid-working agents. The most significant change affecting customer decisions…

GBTA NDC poll
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GBTA Poll Finds A Little NDC Progress And An Unyielding Cohort

About 34 percent of 326 travel buyers polled last month by GBTA said their companies had begun implementing NDC-enabled channels, with varying degrees of success, up from 18 percent a year earlier. But half of respondents said they had not started to implement NDC — essentially unchanged from polls in April and October last year….

Kurt Ekert, Sabre
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Q&A: Sabre CEO Kurt Ekert On Content, Pricing And Artificial Intelligence

The Company Dime co-founder Jay Campbell last week interviewed Sabre CEO Kurt Ekert via videoconference. Among other issues, Ekert talked about supplier content fragmentation, global distribution system pricing, AI, technology modernization and, yes, NDC. A lightly edited transcript follows. Some travel managers look back fondly at a period a few years ago when it seemed…

Sara Reid, Delta Air Lines
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Delta Names New Distribution Partners As Sabre Deal Comes Due

Delta Air Lines during a Thursday virtual meeting named the tech partners it would work with on a customer service-oriented distribution strategy based on IATA’s New Distribution Capability protocols. Accelya, ARC and Google will support Delta as it collaborates with corporate travel intermediaries on new distribution methods. The announcement comes as Delta’s agreement with Sabre…

DCA Admirals Club
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Travel Management Companies Race To Meet AA’s NDC Targets, Sort Out Client Fees

[UPDATE, April 23, 2024: American Airlines delayed new restrictions on how travelers can earn loyalty program points, to July 11 from May 1. The rules will affect some bookings through agencies AA does not qualify as “preferred.” According to a spokesperson, “This extension gives an opportunity for those agencies to complete the transition. We’ll continue…

CWT chief architect Matthew Newton examines algorithmic bias
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Op Ed: Matthew Newton On Removing Algorithmic Bias In Pursuit Of Equitable Travel

Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and cost-effectiveness. But this watershed moment threatens to unleash a monster. Algorithmic bias in…

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