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The Company Dime‘s Service category explores changes in corporate travel management and customer service. This collection of articles provides valuable insights for travel managers, service providers and industry professionals seeking to understand and navigate the complex world of business travel support.
The content is diverse and forward-looking, covering technological advancements, industry challenges, emerging service models, case studies, company profiles and thought-provoking pieces on the traveler experience.
The Service category features a mix of news reports, analysis and opinion columns. Expert perspectives on topics ranging from the future of travel management companies to the impact of AI on personalization supplement on-the-ground insights from industry events and conferences.
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Social media can help with travel management, but so far it’s not for everybody. According to Carlson Wagonlit Travel research released last week, using enterprise social networking to promote travel program compliance remains an “untapped” opportunity. Slightly more than one-third of 1,113 travel, meetings and events professionals surveyed last fall indicated that further promoting travel policy through…
American Express Global Business Travel is planning a new client database that could change how booking tools, agents and mobile devices connect. Benefits would include a more consistent traveler experience and improved travel disruption management. This repository of client policies and preferences is the top priority in a tech vision that the company expects to…
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