Suppliers

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Business Travel Is Back But Staffing, Service And Satisfaction Are Stressed

Business travel is back but management infrastructure is not, creating a stressed-out industry. For now, corporate travel professionals are doing whatever they can that’s within their control. That includes managing expectations among the traveling population and with senior execs, retraining employees on policies and procedures, updating profiles and preaching patience. A little finger-pointing is going…

New Flight Centre Member Group Addresses Travel Agency Pain Points With Platform Play

The rationale behind a travel agency consortium in Australia announced Thursday by Flight Centre Travel Group mirrors the major dynamics impacting travel agencies and supports the company’s diversification. Group members serving both business and leisure travelers would use Flight Centre as a platform. Broadly speaking, the “invitation-only” Link Travel Group follows on the widespread desire…

New Consultancy Targets Improved Travel Accessibility

Diversity, equity and inclusion efforts have been getting a lot of attention recently, but physical and psychological disabilities continue to make travel more difficult for millions, according to the founders of a new consultancy. They argue that the travel industry is overdue in recognizing and better accommodating this large and growing population. Accessible travel advocate…

Finance And Professional Services Perk Up But Still Trail In Large-Market Recovery

U.S. corporate travel has recovered to between 60 percent and 70 percent of pre-pandemic levels, with solid momentum continuing this spring, according to various sources. The rebound hasn’t been uniform, with small businesses and domestic trips still far outpacing large corporate and international, though the gaps are narrowing. Fresh industry data show strength in life…

CWT Will Move Clients Off Coupa Product To New Price Assurance Tools

CWT is testing with some clients new airfare and hotel price assurance systems using homegrown and third-party technology. CWT gets its current reshopping solutions from the former Yapta, which Coupa acquired more than two years ago for just shy of $100 million. Coupa in July said it decided to end relationships with some travel management…

Bidding War For Spirit Could Undercut Power Of Four Big Airlines

Rival bids for Spirit from Frontier and JetBlue could create an airline that presents a more formidable challenge to American, Delta, Southwest and United. By Niraj Chokshi and Lauren Hirsch. When the dust settled on a big round of airline consolidation nearly a decade ago, four large companies came to dominate the industry. A new…

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