Thirty Months On, Concur’s Direct Connect Seeks Footing

By | November 5, 2014

Concur's TripLink direct connect program could upend corporate travel distribution if it works. So far, it doesn't.

The TripLink concept resonates with corporate clients concerned about hotel booking channel compliance. About 35 percent of lodging bookings at companies with travel managers go outside the preferred channels, according to research by The Company Dime. Many of these are for conference rates not loaded into the global distribution systems or properties that don't list in GDSs. Booking confirmations emailed into TripLink capture limited data to enable some management capabilities.

The case is not compelling for air travel . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.