Concur's TripLink direct connect program could upend corporate travel distribution if it works. So far, it doesn't.
The TripLink concept resonates with corporate clients concerned about hotel booking channel compliance. About 35 percent of lodging bookings at companies with travel managers go outside the preferred channels, according to research by The Company Dime. Many of these are for conference rates not loaded into the global distribution systems or properties that don't list in GDSs. Booking confirmations emailed into TripLink capture limited data to enable some management capabilities.
The case is not compelling for air travel . . .