New York — For SAP Concur, NDC is a "mess," a "grey area," and a "huge job." But there is progress. That includes a recent implementation in the United Kingdom with British Airways and a Business Travel Direct client.

SAP Concur director of distribution and NDC Tom Wilkinson gave attendees to a Concur customer event here Thursday a frank and educational talk about the challenges and benefits of NDC. Perhaps most striking was what he said about servicing the ticket "orders" housed in airline reservations systems (a component of passenger service systems) instead of in global . . .

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