With UK’s Business Travel Direct And BA, SAP Concur Flies Through NDC Headwinds

New York — For SAP Concur, NDC is a "mess," a "grey area," and a "huge job." But there is progress. That includes a recent implementation in the United Kingdom with British Airways and a Business Travel Direct client.

SAP Concur director of distribution and NDC Tom Wilkinson gave attendees to a Concur customer event here Thursday a frank and educational talk about the challenges and benefits of NDC. Perhaps most striking was what he said about servicing the ticket "orders" housed in airline reservations systems (a component of passenger service systems) instead of in global . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

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Mary Ellen George
Advisor

Great to hear about the progress Tom and I agree, TMCs really won’t be across the finish line until they deploy a smart platform that eliminates the need for passive segments.