[CORRECTION, Sept. 30, 2016: An earlier version of this article suggested travel agents could use United's website to access client waiver funds in association with TripLink bookings. United has not built such a solution, but is considering it.]
One of the issues tripping up Concur's TripLink in beta with United Airlines and several customers is how to capture the value of unused tickets. When travelers cancel or change a booking made on United's website using their TripLink account, sometimes there is residual value to . . .