In Beta, Concur And United Aim To Solve For Unused TripLink Tickets

One of the issues tripping up Concur's TripLink in beta with United Airlines and several customers is how to capture the value of unused tickets. When travelers cancel or change a booking made on United's website using their TripLink account, sometimes there is residual value to be used. At the moment there's no way for that credit to be added to the client's existing store, typically maintained by the travel management company partner. It's an important component

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.